MDLIVEReviews of mdlive.com

No clear instructions on how to join ahead of time. I tried to join and needed a seperate login (couldn't portal in) by the time I got it fixed, reset password, authenticator, etc my time had expired and they wouldn't give me a refund or a free next appointment so I could try the service again. Confusing interface and very poor customer service interaction.

Waste of time. Go to an urgent care if you can't get a quick appt with your Dr. Basically, you will not get antibiotics unless you tell them you have been sick for 14 days! I know the difference between a flu and a cold. I'm not going to be miserable for 14 days when an Antibiotic will clear it up in 2 days. Interesting that after the call I got an email with a summary - it specifically said to see your Dr. if symptoms don't improve in 48 hours...?? So the only way you can ever get antibiotics from MDLive is to ignore their recommendation to see your Dr. and wait 14 days. As I said, waste of time.

Terrible service. Pay $30 for a "doctor" to not listen to you, end the call after less than 3 minutes, and prescribe you allergy meds for a fever/cough. Don't bother with this.

In a word? Brutal. Was linked to MDLIVE by Cigna on the app. Was told the copay would be $30. Wouldn't have ever paid above that as I have a smaller co-pay had I waited a day, but I was trying to be responsible and not wait. Paid the $30, got the barest, most minimal service imaginable. Then weeks later, got an email that I had an outstanding balance without ever telling me that I had a balance to begin with. Then spent 30 minutes on a phone call with a person who was very, very hard to understand and was clearly reading from scripts that explained nothing. Rep was clearly doing her best. This was on MDLIVE, not her. Don't even bother using this service. Even by American health insurance standards, this is miserable.

I was told they would help me find a Dr to see. I told them I didn’t need help finding someone to visit and thought I’d be speaking with a professional when I called. Then Mdlive kept calling me back 6 times until I answered, I was told I had to give my birthday to stop the calls I was charged $63 when I answered MDlive calling me and asked MDlive to stop calling me

Terrible “bedside manner” with Pardeep K. Shori out of Texas. If I could give a zero star I would. Rude and obnoxious. Hung up the phone on me. Don’t use this service. I’ve had other telemedicine providers & services and they did not talk to you like trash like this one did.

I would give 0 stars if I could. It’s a waste of time! Third time we have used this service and they refuse antibiotics. We end up having to go to urgent care so they can access in person. I won’t be using them again. They claim they don’t issue antibiotics but they prescribed them to my daughter for the exact same symptoms! It’s a joke!

I told them exactly what I needed and asked if they could help. They said that wasn't a problem before they took my payment. In the consult, I was told they could not help. This "service" is an absolute scam!