MDLIVEReviews of mdlive.com

If I could give 0 stars I would. I did an e-visit through questionnaire for issues with sinuses. I put on my intake info that I already take Allegra regularly for allergies…then lo and behold, that’s exactly what the visit summary is recommending that I take. So I call customer service and they connect me with a provider over the phone who diagnoses me with a sinus infection and promises to send a prescription for a Z-pack. It’s been HOURS…no prescription has been sent. This has been the biggest waste of time and money.

Is there a zero star option? While the care you receive from the doctor's is fine, their billing is an absolute nightmare. Good luck trying to resolve an issue with them, they will not help you no matter what you do.

I had the flu. I wanted prescription to Tamiflu. Even though I met all qualifications, I still had to go to my doctor and was charged by MDLIVE. Waste of time.

I simply wanted to reschedule my appointment. To do so, the text from MDLive said to call them. The call lasted 21 minutes and 30 seconds to have the appointment rescheduled. The call begins with a voice that reads a disclaimer lasting well over one minute. The entire call included having to enter the same payment information I’ve used for each previous visit. While I am grateful to have access to health care, this experience was unsatisfactory.

They are terrible at covering insurance. Their customer service agents provide incorrect information about insurance coverage, and they charge after claiming that things are fully covered.

I have tried this company twice. Once for a cough- after charging me they said they could not treat me that I needed to go see a doctor, and again just needing two prescriptions for NON controlled substances for 5 days as I extended my vacation and they could not do that either. A complete waste of time (filling everything out and trying to get their website to work as it kept coming up with an error- and then finally had to call) I am not sure what they CAN do. Don't waster your time or your money.

MD Live is INEPT! When you finally reach customer service they can't help to remove me from their email list that sends messages twice each week. MD Live does not work with United Healthcare, my new insurance. However, they CANNOT remove me or provide me with NO option to UNSUBSCRIBE. MD Live customer service was not helpful while I was a patient and this has caused me to share my HORRIBLE and waste of time experience with MD Live. Run away!

Not really sure why BCBS has this as a service. This is a waste of time and money. PCP dropped insurance so due to 3 months of waiting for NP appt with new PCP son got sick and decided to do a MD Live visit after having it for 1 week at least and getting worse. The "doctor" I know it is not an infection and you don't need antibiotics. All of this through a phone call right. Deep chest cough and congestion and throat pustules with sore throat. Given Naproxen and inhaler. Thanks for making him get worse because you refuse to be a real doctor and prescribe antibiotics when there is an actual infection, and you are incompetent. Spend more money and go to minute clinic. In the end, you will have to anyways.