MDLIVEReviews of mdlive.com

Don’t waste your time. I wish I had read reviews before attempting to seek care through this platform. I filled out the questionnaire and it stated it would take about an hour for it to be reviewed in order to receive treatment plan. It was submitted at 7:09 pm and at 7:10 pm I had the consultation summary. There is no way the “Dr” reviewed my answers that quickly. The treatment plan was exactly what I had stated had not worked in the questionnaire. I specified that I have had sinus infections all my life and am aware of when it’s that instead of my normal allergies (that I regularly take medicine for). I called in to speak to someone and they had a nurse call me back. The nurse stated I have to suffer with my symptoms for 7-10 days in order for them to prescribe anything. I told her that’s ridiculous. Azithromycin is not a controlled substance and there’s no reason whatsoever that they should not be able to prescribe based on the symptoms I am experiencing. Do not waste your time or money.

I scheduled an urgent care appointment at 7pm last night. It said it would be less than 10 minutes to connect with someone. I waited 2.5 hours, regularly getting calls from MDLive to tell me “a provider would be with me in: ASAP” online it kept saying “5 minutes wait”. I called customer service twice and the second time was told there are in fact zero providers available to help me but that they could reschedule me for an appointment with one at 3AM at the soonest. I’m desperate for help since I feel horrible and the nearest physical urgent care place is far away from me, and getting out of bed sounds awful. So 3am comes, my phone started me out of sleep but I answered right away and get a message that my call couldn’t be completed because the provider disconnected but that they’d call me back. It was a 9 second call in total and then it hung up on me. So I waited 15 minutes and then called customer service again. Was told that the provider would try and call me back and that they had to so 3 times in total. I’m not going to keep letting my phone wake me up at 3 freaking AM when they couldn’t even try one call back in 15 minutes. So now I’m back in the queue of hell waiting for the next available provider to call me, but who knows if I ever will even get a call or if it’ll be waking me up every hour to tell me I’m still in the queue to be seen “in ASAP” what kind of wait time is that anyway? This company should not be able to provide healthcare. Absolute nightmare. You’re taking advantage of sick people who have no other choice.

Paid $48 for a consultation today (March 5, 2026). A prescription was issued, I received confirmation via email and text that it was ready for collection — then arrived at the pharmacy to be told Dr. Demenko had cancelled it. No call, no message, no explanation whatsoever. This doctor has a 2.5/5 rating on Healthgrades for a reason. Reviews describe him as argumentative and dismissive — my experience speaks for itself. He obtained his degree from Saratov State Medical University and somehow thinks it’s acceptable to cancel a patient’s prescription without any notification after they’ve already paid. I have all receipts, confirmation messages, and pharmacy records saved. A formal complaint has been filed and I am escalating to the California Medical Board. Customer care even worse. Save your money and your time — go elsewhere.

If I could give zero stars, I would. I took 15 minutes to provide very detailed information on my health history, current status, current issue (concern about a spot on my face). Within two minutes, I had a response from MDLive stating I should go to Urgent Care. Seriously? It's most certainly not an urgent issue. I can't even imagine how they read the information I provided in the two minutes it took for them to provide this generic response. DO NOT USE THIS "SERVICE".

Very happy with services I received, very clear and helpful and quick... it was all awesome 👌 thank you so much!!

Doctor was fine. However getting the insurance verified was an absolutely atrociously long and complicated process. I had to verify online, did that, verified again, for some reason it kept not working. Then they said that I owed fully out of pocket unless I verified again. I called to verify. Spent 15 minutes with them giving them my info. They couldn't verify. They said I needed to get my insurance company on the phone with them even though it was my insurance company that had set up the account for me using the benefits I have and I could show online that my account indeed included this benefit. My insurance company only operates during limited hours. I had to call back during those limited hours. Was put on hold...still not done.

Is this a Ponzi scam? The appointment is supposed to be free with my insurance, but they seem to always want to charge $85+ dollars, which I get back when they figure out my insurance 6 months later. If they do this to just 10 people a day, that is a lot of cash they have at the 9-month point.

This company is the worst. Total scam. They misrepresented their service and charged me $130 for what was supposed to be a free "wellness check". I spent many hours on the phone proving their mistake to them, only to be told to essentially "pound sand". I would describe their behavior as fraudulent, at best.