Super awesome customer service!
When I was searching for a webhosting provider, I didn't want to go with one of the big companies and wanted a smaller company that had good service. The big companies seem to have a lot of ultra cheap initial prices with high renewal prices later. Luckily I came across MDDHosting and it sounded exactly like what I was looking for. Small company offering a hosting plan that worked for me at a good/fair price and could provide good personal customer service. Today, I had an issue with re-installing WordPress, for some reason my admin panel was not showing up correctly and after trying to re-install and troubleshoot the issue myself I reached out to MDDHosting customer service chat and Tomoyo looked into the issue and found some strange configurations with WP & cPanel. After extensive troubleshooting, she figured out the problem and helped clear out the issue and allowed me to reinstall WP successfully. She also fixed a few minor issues that cropped up during the re-install. I was really amazed by the speed, effort, and quality of customer service. Also when I first signed up, there was an issue with my credit card blocking some of the charges and they were really helpful and responsive about resolving the charges from their end and getting me set up quickly with my new hosting account. Thanks MDDHosting, really glad to have found your company and happy to be a customer!
By April L.