McGee & Co.Reviews of mcgeeandco.com

I have been inquiring about the Sutherland bed for a client for more than 4 months.. they kept promising dates and everytime the date arrived the bed was supposed to be “available” it said back ordered once again for another two weeks. Their customer service does not know anything about inventory etc. Frustrating.

absolutely horrible experience with chairs. Ordered chairs months ago. first time, they lost them. Second time they had them delivered to the local warehouse, and then their logistics provider "accidentally sent them back to mcgee". third time, they only delivered one chair and not the second. It's been 5 months and we still don't have a full set of chairs. Honestly unacceptable customer service

I purchased one of "their" new cribs. When delivered I realized it is actually another brand entirely, Babyletto, which I could have purchased at another site for cheaper. They did not write anything on their website disclosing that it was the Babyletto brand. When I called for a price match I had to fight with their customer service. Extremely dishonest and took away options from me as a consumer.

Ordered the Walt bed back in November 2020 still have not received the bed. Order two Beckett chairs in November as well, they were delivered but the cushions where made with the wrong fabric. The manufacturer said they would remake them in the correct fabric. I’m still waiting for the correct cushions to be made. Going on close to 9 months now. Customer service was awful at first. Someone took over my “claim” and has been a little better about responding. I am the one who still has to reach out majority of the time. And most of the time the answer is “ I reached out to the manufacturer, waiting for a reply” for how popular this company is…a TV show now, products in target, the price of the products on their website. I would like to think customers are put first. Not the clients who can hire them to redo their entire houses. I’m talking, middle class customers who are making there business run. I had to save my money for quite awhile to by these items. And still don’t have anything. I don’t have money to just throw around. I will NEVER order from this company again. They need to get something figured out, start using different manufacturers. And definitely need to get better customer service!!!!

Terrible. I ordered the Hoffman Bed in December 2020 and 6 months later I still don't have the bed or any promise of ever receiving it. All customer support says is "I will check with the vendor" but then no follow up! I have been working with support for months now and they refuse to provide me with a refund even though they can't seem to fulfill the order. It has been a terrible experience and worst of all, they charged me $3,500 at the time of purchase. At this point McGee & Co has stolen my money. I would not recommend purchasing any products from them!

This is the first review I have ever written about a company, ever. I hope this helps others avoid my frustration. Stay away from this company - search their products on other sites and place your orders there. I ordered pendant lights in mid-April. I received three table lamps in late April that were not what I ordered. I kept them packaged and reported them as incorrect and available for pick up the same day they were delivered. It took over five weeks for McGee to arrange to pick up the incorrect items, and I still - over 6 weeks later - have not received my refund. I’ve emailed every few days for weeks, spending valuable time I don’t have. And yet getting basic service has been like pulling teeth. Customer service blamed it on their vendor, but that’s McGee’s problem - I didn’t do business with their vendor. These business practices are unacceptable and unfair to consumers. Please don’t enrich this company by becoming their customer - try to find the same products elsewhere.

I ordered expensive wall sconces in February and have still been waiting for them to ship. Was told in April they were back in stock and ready to ship and it’s now June. I’ve asked for a refund 3 times and their last correspondence tried to blame the manufacturer siting it “could be” several more business days before shipping as they wait to hear from them. I still don’t have a refund and think others should be weary of this company. Clearly haven’t worked out their logistics or customer service with all that investment this year.

This company is not worth doing business with, I will never buy anything from them in the future. Their email, advertising a holiday sale, showed an item on sale that I wanted to purchase totaling $4800, but since it was out of stock they wouldn’t honor the sale price even though it is due in stock next week again. Have they ever heard of “rain checks”? They must be doing very well and don’t need my business. I also found their attitude on the phone very dismissive and unprofessional, they clearly have a very poor business practice and philosophy.