MBFS USReviews of mbfs.com

Ho un contratto di noleggio a lungo termine, mi arrivano regolarmente le mail di conferma di avvenuto pagamento delle fatture e mi si inviata a registrarmi nel sito www. portaleclienti.merfina.it. Mi registro e mi viene comunicato che non ho alcun contratto attivo. Provo a scaricare l’app Mercedes-Benz Finance EU, ma l’app si blocca e non mi fa entrare. Che pena

Absolute crooks, as per some other reviews, they along with BCP make up faults at extortionate prices to rip customers off. I disputed the charges £1900 , so they decided to sue me for the made up charges I then put my defence in and MBF dropped the case as it was full of lies.

I purchased a brand new Mercedes and after 24 hours the car had a serious mechanical issue, it needs a new cylinder head so I rejected the car and something that should of been quick and simple to sort out has turned out to be a nightmare. MB Finance have been awful and the handler is so unprofessional, he obviously works from home and can’t be bothered to do what he says. I’ve had an email to say the rejections been accepted but it’s still showing that I have a settlement figure and a few days after I received the email to confirm they accepted the rejection they then took my first payment, I was told by the handler to do a DD indemnity and to tell him when I’d done it so he could stop letters coming out, I did both of these things and today my Mercedes finance is now showing a missed payment and still showing a settlement figure even though it says the finance is settled. One department obviously doesn’t talk to the other, they don’t know what they’re doing, it’s total incompetence and I’ve now had to involve the financial ombudsman who have confirmed that now they have all the evidence I provided they be contacting MB Finance.

Mercedes had an issue with THEIR app. Typically when you submit a purchase it will let you know your payment has processed however this time it did not resulting in me hitting submit again. They charged me $405 TWICE when I called to have the addition payment refunded it was a run around from people who showed no empathy and was flat out rude to customers.. i then asked to speak to a manager was on hold for 25 minutes only to be told no manager was available.. I then speak to a escalation manager who again was not helpful and told me i would have to wait 10 days and be “ mailed a check” Mercedes has made me reconsider staying with them

Un retour d’expérience sincère et déçu concernant Mercedes-Benz Finance France C’est avec une grande déception que je partage mon expérience avec Mercedes-Benz Finance France. En tant que client fidèle, j’ai acquis deux véhicules via leurs services, dont l’un durant la période délicate du Covid-19. Malgré les difficultés que cette période a pu engendrer, j’ai toujours honoré mes engagements financiers sans aucun retard, ce qui m’a même valu les félicitations de certains collaborateurs de Mercedes-Benz Finance pour ma rigueur. Aujourd’hui, à l’issue de ma LOA avec option d’achat, et avec une situation financière et professionnelle bien meilleure qu’il y a 4 ou 5 ans, j’ai sollicité le financement d’un nouveau véhicule. À ma grande surprise, cette demande a été rejetée de manière catégorique, sans explication satisfaisante. Cette expérience me laisse un goût amer, non seulement envers Mercedes-Benz Finance France, mais aussi envers la marque elle-même, qui, pour moi, est ternie par ce manque de considération. À ce jour, je ne peux m’empêcher de me poser la question : dois-je envisager d’autres alternatives auprès de marques concurrentes qui pourraient, peut-être, accorder plus d’importance à la fidélité et au sérieux de leurs clients ? Je partage cet avis avec l’espoir que Mercedes-Benz Finance reconsidère ses approches et ses critères, car c’est la confiance et la fidélité de clients comme moi qui renforcent la valeur d’une marque.

Impossible to deal with. They simply ignore anything you say and just repeat their position without regard to information and facts you provide. Used my old address to service legal notice even thought they were writing to me at new address over a dispute. Even knowing they were in the wrong, never even an apology. AVOID!

Eventually accepted new car was defunct. Accepted to accept the car back. 4 months later still waiting for my money back, noone returning calls, no one responding to my emails. Now receive an invoice for a car that's been damaged whilst in their possession for almost 5 months

Do not use this company for finance under any circumstances they are the biggest bunch of robin backstabbing shits ever put on the planet. They have zero empathy towards any circumstances and I would never ever ever recommend them to anyone as long as there is air in my lungs.