Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,025 approved reviews, newest moderated first
Generally good response time from the team. My Doctor is really good at working with me to support my goals. I am starting to see results
By Customer
Response from Maximus· Jul 3, 2025
It's great to hear that collaborative approach is paying off and you're starting to see real results. Appreciate the positive feedback.
Customer service has been amazing with this company. The process is handled with care and attention to so much detail. I would highly recommend this company.
By Randy
Response from Maximus· Jul 1, 2025
We really appreciate the high recommendation, Randy. Our team is obsessed with getting the details right and providing amazing, careful service. It's great to hear that's coming through loud and clear. Thank you for your trust.
Easy to use and great experience
By Eric M.
Response from Maximus· Jul 1, 2025
Thanks for the positive feedback Eric!
Oral TRT is much easier than injections. (As long as you can eat 30-50g of fats every morning)
By Justin G.
Response from Maximus· Jul 1, 2025
Thanks for the feedback, Justin. We're glad you're finding the oral form more convenient for you.
I believe they have revitalized this type of segment. They bring security most importantly. It’s a very secure and safe process. Top notch customer service. They actively participate and preemptively assist with notifications. When something necessary is needed and promptly when contacted, in every available method (phone/text/email/various methods through the app itself. This is convenient for the user, which brings their customer service to the absolute highest level. Which is worth its weight in gold. Just seamless structure. The app has amazing devs because everything runs perfectly. They even condensed a portion of the app that used another app to speak with the doctors, now it’s all in one app. Which is obviously convenient and works great. So far nothing negative. The only way this could company could be any better is if it was free, that’s clearly not possible. If you look into the time and care and convenience this offers, there are so many benefits to going to regular doctor. A regular doctor won’t understand and will not even give you the time of day if you mention testosterone levels or the like. Point is, even if you only use this company solely to check and see where your at, you are moving in the right direction. Also the manner in which the blood is drawn is amazing, revolutionary really. The company they use for labs is fast and the results are clear and concise. All questions can be answered with either messages or a face to face zoom type call. I can’t think of any drawbacks and want to say thank you.
By Todd M.
Response from Maximus· Jul 1, 2025
Todd, thank you so much for this thoughtful review. Our team works very hard on all the details you mentioned - from the proactive support and security of the process to making the app a seamless all-in-one experience. It's great to know that our efforts are making a real difference for you. And you're exactly right about why this all matters. Many people feel let down by the traditional system, and providing a trustworthy, effective, and supportive alternative is the driving force behind everything we do. Feedback like yours is a huge source of motivation for our entire team. We are truly grateful for your confidence and support.
Update: after being in contact with thier customer service team, I'm changing my review to 3 stars 🌟. The customer service team made it right and refunded my original purchase price. I hope they use this experience to change their website and onboarding process to be much more clear. If you know the patient is on a specific type of medication, your sight should absolutely direct them to where they can get that specific medication...not just give them whatever. 😉 I literally signed up and told them I was currently on 2.5 mg of trizepitide. They conveniently decided to send me semiglutide. After reaching out to support, they tell me they dont offer trizepitide to "new customers". Then why bother asking what meds I'm currently taking. BEWARE DONT GET SCAMMED! LITERALLY OUT ALMOST 400 BUCKS FOR THE WRONG MEDS!! ZERO STARS IF POSSIBLE
By Rheanna B.
Response from Maximus· Jul 1, 2025
Thank you for updating your review and for taking the time to work with our customer service team to find a positive resolution. We sincerely appreciate you sharing your perspective on our website and onboarding process. Feedback from our members is an invaluable part of our commitment to continuous improvement. We will certainly share your comments with our team as we are always looking for ways to make our platform as clear and intuitive as possible for every individual who comes to us for their care. We wish you the best on your health journey!
1 start for easy sign up but what a disaster working with the provider. I signed up on May 31st, charged $840 for the quarterly program - answered questionaire that I'm currently on 10mg. Took a while for Elation Passport email from them, which I then get a intro message from the provider and that prescription is sent to pharmacy on 6/2, no information about what was ordered. Reached out to support on 6/12 to ask about my meds. Typical answer about them reaching out to provider. Decided to dig through the website and the app on 6/14 and finally found that 2.5mg was ordered for me. I reached out to provider and nothing and reached out to support on 6/16 who reached out to provider and supposedly fixed the issue. Received meds on 6/19 and guess what, it's for 2.5mg/week. Reached out to support and obviously I was sent back to provider. Messaged my provider and a care coordinator was assigned to my message but have not heard from either since. Comes 6/23, Maximus has a new messaging system in their website now so they asked me to message the provider there, guess what? No respond from the provider. 6/26, reached back out to support as provider is clearly ignoring me but oh wait, they have escalated the problem. At this point, they are unwilling to refund me or fix the problem. Update 2025-07-04: Good news! After posting my feedback and reaching out via chat and email, their Assistant Customer Success Manager finally got in touch and made things right. They changed my provider and expedited the shipping of my medication. I'm really grateful we were able to reach a resolution. I’ll continue to monitor how things go over the next few months, but for now, I’m relieved and appreciative of the follow-through.
By Teddy's M.
Response from Maximus· Jul 1, 2025
A manager from our Customer Support department has reached out to address your concerns.
The treatment’s going pretty well—no daytime naps, and I’ve got enough energy to work out five days a week and stay busy around the house.
By Justin R.
Response from Maximus· Jul 1, 2025
That's excellent to hear, Justin. More energy for workouts and daily life instead of naps - that’s not just treatment, that’s reclaiming your day. Keep up the solid progress.
