Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,025 approved reviews, newest moderated first
The process was smooth. The doctor was available to answer any questions I had. I reached my goal in 6 months. I’m very satisfied with the service and would recommend
By Karen
Response from Maximus· Aug 31, 2026
Reaching your goal in six months with a physician who stayed accessible throughout is exactly the kind of outcome we work toward, Karen. We look forward to continuing to support you.
Excellent customer service. Natdiel was very knowledgeable and answered every question I asked.
By David S.
Response from Maximus· Aug 27, 2026
Knowledgeable support that leaves no question unanswered is exactly the standard we hold our team to, David. We'll make sure he hears this.
I love everything about Maximus, no hassle everything is done with class and professionalism second to none thank you for everything to do with my health.
By Percy B.
Response from Maximus· Aug 24, 2026
Delivering a seamless, professional experience that genuinely supports your health is what we work toward every day, Percy. We appreciate you sharing that.
Super positive experience really great doctors very proactive experience super open with their background I get open conversations about doing this what it meant long-term short-term only great things to say turning 50 this year if you’re not doing this and you’re an athlete, you’ve got injuries and you wanna feel young again you are missing one of the cooler things happening in 2026 being able to do this online AI data center is not so cool telehealth testosterone very cool.
By Joshua W.
Response from Maximus· Aug 24, 2026
Thank you for sharing that with such energy — open, proactive conversations with physicians who treat you like a partner in the process is exactly the kind of care we aim to provide. Turning 50 and feeling that way about your health journey is something worth celebrating, and we look forward to continuing to be part of it!
To get more information, I need to create an account. I was presented with a form to enter a credit card number (a virtual one, which I highly recommend if your bank offers it) and my address before I could continue. I did this and did not see anything in the checkout box. The next day, I was charged $432 for a Testosterone supply and $120 for an at-home test kit, which arrived at my home within 24 hours. I didn't even have time to cancel the virtual card as the charges cleared within 24 hours. No email receipt was sent. I found out through a notification on my credit card app. I called Support and they offered to refund the Testosterone charge, but said the test kit was not returnable, even if unopened. They offered me an acct credit, but I told them I would file a fraud charge with my credit card company as I never approved the purchase. I was not surprised when the agent came back and refunded all of the charges, and in fairness, they did this quickly. Still, I should not have been charged for something that I never approved. I had screenshots to prove this if asked. The lesson here is to be cautious with your maximus account when creating it. I'm sure there are other ways of getting the information I was looking for. The customer support was very good, but I have to knock off a couple stars for the unauthorized purchases and the $30 overnight shipping fee for the test kit. I was able to get it resolved, though I had to escalated it. All in all, I would consider this an OK experience.
By Steve
Response from Maximus· Aug 24, 2026
Being charged without clear authorization is never an acceptable experience, and we're glad the team was able to make it right quickly once you reached out. The onboarding flow and checkout transparency you've described are concerns we take seriously, and we appreciate you flagging them so specifically.
Medication os potent and works great TRT. Customer service is responsive and helpful. Dr response time is quick and answer any questions and concerns .lab kits are easy painless and return time is good
By Anthony T.
Response from Maximus· Aug 19, 2026
Thank you for the thorough feedback — effective medication, responsive support, accessible physicians, and a smooth lab process coming together the way they should is exactly the experience we work to deliver. We look forward to continuing to support you.
Excellent customer service. Whenever I have had an issue with shipping or a refund, the team has been responsive and eager to solve the problem. The products are also 100% as advertised. It is refreshing to deal with a company that makes customer satisfaction a priority.
By Ben V.
Response from Maximus· Aug 19, 2026
A team that treats customer satisfaction as a genuine priority rather than an afterthought, backed by products that deliver on their promise, is the standard we hold ourselves to. We appreciate you taking the time to recognize that.
Scam. 2x now I have tried to order meds through maximus and 2x I have been disappointed. They are unreliable, there is NO human that I have been able to talk to yet for customer support and they actually charged my card $568 for 2 months of meds they refused to approve and deliver. I went to Direct MEds and got it within a few days. don't walk but RUN from these guys there are too many other reputable services out there
By Allan L.
Response from Maximus· Aug 13, 2026
We apologize for the experience you've had with us. A manager has reached out to you directly and would like to help make this right. Please respond when you're able so we can work together on a resolution.
