Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,025 approved reviews, newest moderated first
I have had a good experience with the protocol and the customer service reps address issues quickly and effectively.
By Timothy
Response from Maximus· Aug 18, 2025
Appreciate the feedback, Timothy. Confidence is built on two things: a protocol that you know works, and a support team that you know has your back. It's great to know we're earning your trust on both fronts.
I switched my head hair preservation meds to THIS company? THAT was a mistake. Customer service is terrible, and it takes days for them to respond to an email. I can spend my hard-earned money better some place else. The physician reaches out to me to ask a question via messaging, I respond immediately then I am ghosted for days!
By John
Response from Maximus· Aug 14, 2025
Hi John, We wanted to look into your experience, but we're having trouble locating an account that matches the details in your review. We did send a request for more information through Trustpilot to connect with you directly, but we haven't heard back yet. We still want to address your concerns, so the best way forward is to email our customer support team and ask to speak with a manager. They can personally investigate the situation for you.
Very helpful, very knowledgeable. All staff i have interacted with is very professional and any problems/issues/questions i have had have all been solved/answered very quickly/satisfactory.
By Moncada N.H. B.
Response from Maximus· Aug 18, 2025
Thanks for the great feedback, Moncada. What you're describing is the result of the culture we're committed to building: a team where every member is professional, knowledgeable, and focused on providing effective solutions. We're glad you're experiencing that firsthand.
The whole process is simple and easy to do. And you get results in a short amount of time.
By Logan D.
Response from Maximus· Aug 18, 2025
Thanks, Logan. We appreciate the feedback. Our entire focus is on creating the straightest line possible from the day you start to the day you see results. Glad the process feels that way for you.
Prompt service clear instructions
By djproutyaol.com
Response from Maximus· Aug 18, 2025
Thanks for the positive feedback.
Great communication & customer service. I highly recommend!
By Chuck P.
Response from Maximus· Aug 18, 2025
Thanks for the high recommendation, Chuck. The quality of our communication and customer service is a huge point of pride for our team. Your feedback is great validation of their hard work.
Great customer service. Between doctor and customer service I was able to get the right product for me with results I wanted.
By Bryan D.
Response from Maximus· Aug 18, 2025
Thanks for the great feedback, Bryan. The right tools and the right people, all focused on getting you the exact results you want - that's our entire approach. We're glad it's delivering for you.
Horrible customer service... Ever step of the way there were issues... then they cut off state's coverage without any warning when I didn't have any meds left... will end up going weeks without TRT because of their incompetency and stringing me along while they tried to figure shit out behind the scenes... never use.
By Max L.
Response from Maximus· Aug 8, 2025
Hey Max, We’re unable to identify you as a customer in our database. We submitted a request for your contact information through Trustpilot to resolve this directly, but we did not receive a response from you. While we did experience some unexpected, but temporary, delays in provider coverage for certain states, many of those have already been brought back online. Our team is working continuously to restore and expand our service areas. We want to address your concerns. Please email our customer support team and ask to speak with a manager so we can assist you properly.
