Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,025 approved reviews, newest moderated first
Excellent results from protocol. Responsive customer support.
By Vance L.
Response from Maximus· Dec 2, 2025
Thanks Vance. We're glad to hear you're seeing excellent results and that our support team has been responsive. We appreciate the feedback.
More accurate rating would be closer to 3.5; I think the oral rogaine has helped to somewhat curve my hair loss and add some density, but topical dutestaride doesn’t seem to be quite cutting it after 6 months (perhaps oral is needed?). To be fair I’ll give it one more 6 month iteration of use to see if results improve.
By JEF
Response from Maximus· Nov 28, 2025
Thanks for the detailed feedback. We appreciate you sharing your experience with the protocols after 6 months. Hair restoration can take time, and we're glad to hear you're seeing some improvement with the oral minoxidil. If you're not seeing the results you'd like with the topical dutasteride, we'd encourage you to message your provider through your dashboard to discuss adjusting your protocol. They can evaluate whether an oral option or other modifications might be more effective for your specific situation.
Everything has gone smoothly. Protocols arrived on time, and havent had any issues getting hold of customer service for any queries. All round positive experience so far.
By Andrzej L.
Response from Maximus· Nov 28, 2025
Thanks for the positive feedback, Andrzej. We're glad to hear everything has been smooth with your protocols arriving on time and our customer service team being accessible when you've needed them. We appreciate you sharing your experience.
Do not recommend- The initial process was easy. Trying to get a refill has been a headache. No communication on what I needed to do to get a refill. I messaged my doctor that I was running low on medication on 11/13. Doctor responded on 11/17 they would get the CS to send intake form. I completed questionare on 11/17. I email back on 11/19 to check status. They respond back " If I may ask, which protocol are you referring to/" . How do they not know which protocol I am on?? I then say TRT. Which they say they will check with providers office. 11/19 doctor said my prescription has been sent. The Maximus dashboard still shows no record anything has been shipped. Still shows waiting for doctor review. 11/21 someone else messages me about getting labs . which I am fine with. I just want to know status of refill. 11/22 - Been out of medication for 3 days now. I just feel like if I am going to be paying for this service and run out of TRT then all the progress is going to waste. They should have better tracking of what needs to be done to get a refill or what step you are on to get a refill. Communication is just not there and very slow.
By chris M.
Response from Maximus· Nov 25, 2025
Hi Chris, We understand how frustrating delays in communication can be, especially when managing your treatment. We've reached out to you through Trustpilot's resolution center requesting additional information to locate your account in our system. If you have an active conversation with our Customer Support team, please request a manager so they can address your concerns and expedite a resolution.
Jahna was a pleasure to deal with, and Maximus Tribe is responsive (and a bit expensive).
By Gil B.
Response from Maximus· Nov 25, 2025
Thanks for the feedback, Gil. We're glad to hear Jahna provided great support and that our team has been responsive. We understand our pricing is higher compared to some competitors. What we aim to deliver for that investment includes direct access to board-certified clinicians who specialize in hormone optimization, pharmacy partners with rigorous third-party testing for pharmaceutical-grade medications, free shipping, and dedicated support at every step. We also provide ongoing monitoring and adjustments to keep your treatment aligned with your goals. We appreciate you taking the time to share your experience.
I was unsure if I'd see results at first because my doctor told me my levels were fine, but after trying out Maximus I've been blown away by the improvements it has made in my life and recommend all my friends to give it a try.
By Daniel W.
Response from Maximus· Nov 25, 2025
Thanks for sharing your experience, Daniel. It's great to hear you took the initiative to optimize beyond "fine" and are now seeing real improvements in your life. We appreciate you recommending us to your friends.
I've had issues with communication from the start. The doctors did not review my lab work until I complained. By then my hematocrit and estradiol had spiked so high I was told to give blood and reduce dosage for a few weeks. Had more lab work 3 weeks later and my testosterone was down to 300. I was sent half the original dose prescribed because no one reviewed my current lab work and still has not been reviewed. The current script is 3 weeks behind, I requested doctor review a month ago. It is negligent to leave a patient in physical distress and not address their issues. In less than 9 months I've spent approx $1700 for testosterone cream and lab tests. Now my levels are right where I started. I requested a refund and was refused. Maximus service has been a horrible experience for me.
By Jerry G.
Response from Maximus· Nov 25, 2025
Hey Jerry, We sincerely apologize for the delays you've experienced in receiving timely medical review and care. This does not reflect the standard of service we strive to provide, and we understand your frustration. A manager has reached out to you directly and is actively working to resolve these issues. We're committed to making this right and ensuring you receive the attention and care you deserve.
The docs listened and helped me the best they can. I appreciate their hearing me and making adjustments to my meds. They are always sent in a timely manner.
By Justin P.
Response from Maximus· Nov 25, 2025
Thanks for sharing your experience, Justin. We're glad to hear our clinical team has been attentive to your needs and that your medications are arriving on time. We appreciate the positive feedback and are honored to be included in your health optimization journey.
