Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,025 approved reviews, newest moderated first
Responses were quick, excellent follow-through, great customer service!
By SMA D.
Response from Maximus· Apr 28, 2026
We're glad the responsiveness and follow-through have made the experience feel dependable. We look forward to continuing to deliver that standard of care.
Love the prompt responses from the team. However, the doctor did not really fully answer all my questions in regards to what protocol is the right fit for me. I think there needs to be better communication from the doctors.
By Tracy B.
Response from Maximus· Apr 28, 2026
We're glad the team's responsiveness has stood out, and we hear you on the clinical communication side, Tracy. We encourage you to follow up directly with your doctor through the Maximus portal so those questions can be addressed more thoroughly.
So far so good everything except my TRT treatment came within a week of purchase I'd recommend it to others most definitely.
By John O.
Response from Maximus· Apr 28, 2026
We're glad the overall experience has been positive so far, and we appreciate the recommendation, John. If you have any questions about your TRT shipment, our support team is happy to help track that down for you.
Very professional! Great response and service!
By Jaime P.
Response from Maximus· Apr 27, 2026
Thank you for the kind words — we're glad the professionalism and responsiveness have come through.
Very easy process and customer service is very helpful.
By Michael P.
Response from Maximus· Apr 27, 2026
A smooth process backed by solid support is what we aim for. We look forward to continuing to be there when you need us.
Extremely easier to navigate the system and the product is effective.
By Michael D.
Response from Maximus· Apr 27, 2026
We're glad the platform and the product have both been delivering. We look forward to continuing to support you.
I am writing this to warn any new or existing TRT customers about the "Maximus Labs" rollout and their absolute lack of accountability. As a new TRT patient, I was required to do follow-up labs. Before spending $200 on their internal Maximus Lab panel, I explicitly asked support—and verified via screenshots—if this panel included all necessary markers for a TRT follow-up. They confirmed it did. It did not. The results came back missing Free Testosterone, making the entire panel useless for a TRT follow-up. Without that marker, I have no idea how my body is responding to treatment or if my levels are dialed in. The "support" experience that followed has been a disaster: First, I was told the results were "incomplete" and the marker would show up later. Once the results were finalized, they admitted it wasn't there. After 20+ conversations and 4 support tickets, they began closing my tickets without resolution. I have requested a refund so I can pay for a proper panel elsewhere, but they are giving me the run-around and refusing to take responsibility for their own misinformation. If you value your health and your money, go to a lab that actually understands the bloodwork they are selling. Total lack of medical professionalism and customer service.
By Charles
Response from Maximus· Apr 27, 2026
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
This company is the real deal! I’ve had incredible improvement to my health from the weight loss and testosterone protocols. I can’t recommend them enough!
By Freddy S.
Response from Maximus· Apr 27, 2026
Hearing that the protocols have made a real difference to your health is exactly what we work toward. We appreciate the recommendation and look forward to continuing to support your progress.
