Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,025 reviews
MaximusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maximus is a mission-driven peak performance medicine company providing men and women with clinically proven therapies to optimize hormonal health, energy, and vitality. Through telehealth consultations, personalized treatment plans, and fast discreet delivery, we make it simple to access the care you need from home. Our programs are grounded in science and supported by a community of people committed to looking, feeling, and performing their best — at every stage of life. Whether you're addressing testosterone, metabolic health, or overall wellness, Maximus is your partner in long-term health optimization.
Maximus (maximustribe.com) has 1,025 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,025 approved reviews, newest moderated first
Easy to use the app, easy to communicate. Very happy with the services.
By Shannon P.
Response from Maximus· May 11, 2026
We're glad the app and communication have made the experience feel effortless. We look forward to continuing to support you, Shannon.
Both the medication and the customer service have always exceeded my expectations. Anytime I have an issue with my account or the website, customer service fixes the situation quickly and completely. The medication works as intended — very very pleased.
By Phillip
Response from Maximus· May 11, 2026
Knowing that both the clinical and support sides of the experience have consistently exceeded expectations is exactly the standard we hold ourselves to, Phillip. We look forward to continuing to deliver that.
This company looks great on the outside. They are super happy to take your money as quickly as possible. Customer service is absolutely abysmal. I had an issue with a TRT bottle and it took them 3+ weeks to get the issue fixed. I asked many times to have someone call me through email, chat and text and never got anyone to call me. They have now billed me for bloodwork 3 times in just over 60 days, which is insane. They don’t tell you they are shipping the $100 kit, they just send it. They also don’t mention that your first bottle is $100 and then it goes up to $200 unless you pay in full by the year. Just super scammy type stuff. Only went with them because the TRT MCT, but will find another company and filing fraud on my credit card for their awful practices.
By Ian
Response from Maximus· May 11, 2026
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
Maximus is a top notch organization and I'm happy with what they're doing to help me achieve a healthier lifestyle.
By Charles D.
Response from Maximus· May 11, 2026
Supporting a healthier lifestyle is at the core of what we do, and it's great to hear it's making a difference. We look forward to continuing to be part of that journey.
Excellent, top notch customer service!
By Clay
Response from Maximus· May 11, 2026
We're glad the support experience has stood out, Clay. We look forward to continuing to be there when you need us.
Easy communication and I feel like the providers listen to my concerns tailored a plan that works for me and my body.
By Nicole C.
Response from Maximus· May 11, 2026
Personalized care that actually listens and adapts is what sets a good experience apart, and we're glad that's coming through. We look forward to continuing to support you, Nicole.
Great customer service, quick response and the doctor is so kind and helpful.
By Sarah G.
Response from Maximus· May 11, 2026
We're glad the support team and physician have both been delivering the attentiveness you deserve, Sarah. We look forward to continuing to support you.
All my dealings with Maximus have been very professional and courteous. All my deliveries are on time billing is always correct. I’m working with a great team. Thank you.
By Dave
Response from Maximus· May 8, 2026
Consistency across billing, delivery, and care is something we take pride in, and it's great to hear it's coming through. We look forward to continuing to work with you, Dave.
