Prompt delivery price is great.
Prompt delivery price is great.. order was on point
By Ron
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,975 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,975 approved reviews, newest moderated first
Prompt delivery price is great.. order was on point
By Ron
Great customer service, prompt delivery
By Nj
Great price on hard to find fragrances.
By Mike M.
I love this scent!
By Monique
Excelente compañía, muy profesionales en su deberes muy eficaces y los envíos bien rápidos, gracias Maxaroma🫶🫶
By Camilo casanova F.
No issues. Fast shipping.
By David D.
I always get my order in a timely matter
By Michael F.
Pedí un cambio en la dirección porque cometí un error y nadie me respondió
By Abrahan G.
Response from Maxaroma.com· Oct 22, 2026
Hola Abrahan, Gracias por compartir tu experiencia, y lamentamos mucho que sintieras que tu solicitud de cambio de dirección no recibió respuesta. Entendemos lo preocupante que es cometer un error en la dirección y no tener noticias a tiempo. Queremos explicarte cómo funciona: los cambios de dirección solo son posibles antes de que el pedido salga de nuestro almacén. Una vez que el paquete ha sido despachado, ya no podemos modificar la dirección de entrega. Aun así, revisamos tu caso y aprobamos un paquete de reemplazo completo, sin costo adicional para ti. Te hemos escrito por correo electrónico para coordinarlo y solo necesitamos que nos confirmes tu dirección completa y actual respondiendo a ese mensaje. En cuanto la recibamos, prepararemos tu envío de inmediato. Gracias por tu paciencia, y esperamos poder compensarte por esta mala experiencia. Equipo de Atención al Cliente de MAXAROMA