Fantastic customer service !
Fantastic customer service !
By Nick C.
Response from Maxaroma.com· Apr 13, 2023
Thank you for shopping at Maxaroma !
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,975 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else.Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at [email protected]. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Maxaroma.com (maxaroma.com) has 2,975 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,975 approved reviews, newest moderated first
Fantastic customer service !
By Nick C.
Response from Maxaroma.com· Apr 13, 2023
Thank you for shopping at Maxaroma !
Excellent and fast delivery.
By Ilaima
Response from Maxaroma.com· Apr 13, 2023
Thank you for shopping at Maxaroma !
Great decants, great size, authentic fragrances. Great sales and discounts.
By Jennifer W.
Response from Maxaroma.com· Apr 13, 2023
Thank you for shopping at Maxaroma !
Shipping was impeccable. I want instant gratification so the two day shipping comes in handy. I trust the authenticity of the fragrances. Will continue to shop with Maxaroma
By Angela
Response from Maxaroma.com· Apr 13, 2023
Thank you for you support and for shopping at Maxaroma !
I got sent a perfume that was watered done with no sent on my birthday..
By Erica
Response from Maxaroma.com· Apr 13, 2023
Hello Dear Customer, Thank you for writing this review. A few days ago we received your complaint in regards to the performance of the fragrance you received. We understood your concern and made remarks about the authenticity of the product that was ordered. Moreover, we sent you a prepaid return label and offered a special price on your next purchase. As of now, we have already issue a full refund (back to the original form of payment) for the item that was returned. We will forward this issue to the manufacturer but please note that we're not responsible for any changes in the formulation (if any) of a fragrance. Our duty is to verify that you are receiving an authentic fragrance and if you are not satisfied with your purchase, you are more than welcome to return it for a refund, as it was in this case. We hope you change your mind in regards to our company and please let us know if we can assist you with anything else in the near future. Kind regards, Maxaroma Customer Care Team
Very good store online.
By Camila P.
Response from Maxaroma.com· Apr 13, 2023
Thank you for your review !
Excelente, la fragancia en una de mis favoritas y a un excelente precio. Gracias
By HECTOR C.
Response from Maxaroma.com· Apr 12, 2023
Muchas gracias por comprar en Maxaroma !
My experience was great on time delivers great product and excellent quality
By Johnny
Response from Maxaroma.com· Apr 12, 2023
Thank you for shopping at Maxaroma !