Maui JimReviews of mauijim.com

Customer repair and service was excellent. My glasses needed new lenses. They came back looking like a new pair. EXCELLENT!!!!! Will surely buy Maui jim sunglasses again. Thank you for the excellent service.

Bought glasses returned them within the 30day period. Maui Jim said the glasses had damage and refused a refund or credit. Now I’m stuck with brand new glasses that I don’t like. I called and tried multiple times and got cold mean women that didn’t want to help at all in any way. The glasses were sent back to me. They are not the same company they were. Just the same name. Poor quality. Horrible customer service.

I received immediate response to a request to have my sunglasses repaired. A grandaughter had trod on them and broken off an arm! I was told no charge; only a minimum handling charge (£12). I had though it would cost a fortune as they were an expensive pair. I was constantly kept informed of progress and received the repaired item back recorded delivery on the day of my choice. Can't fault the service I received at all from this company - so happy to write this review. Something I rarely do!

I have owned several pairs of Maui Jims over the years. I always take care of my glasses , the way as instructed by the company. I have never had problems. I had one pair of lenses that I took on a cruise and forgot to dry them off right away after coming out of the water. That's on me. I just sent a letter to Maui jim and the repair fee. I asked if they could just buff out the lenses, but instead they replace them and made my glasses look new. Thank you Stella for making my favorite pair of glasses still my favorite! Your service was above and beyond!

I first purchased a pair of MJ sports sunglasses in 2004, and have to say they’re the best lenses and most comfortable I have ever owned. Roll forward 22 years and one of the lenses broke away from the frame. Maybe not known to all, MJ do a repair service. I sent off the glasses for new lenses at a cost of £75 (a new pair of glasses would be around £200). MJ have today returned a brand new pair of replacement sunglasses for the repair price of £76. I cannot fault the service and I cannot recommend MJ enough. Their lenses definitely are the best - ask a good optician and they’ll confirm.

The lenses on my Maui Jim Kalaunu sunglasses. (GS629-02) began delaminating 11 months after I bought them from an authorized dealer — well inside the two-year warranty for workmanship and material defects. Maui Jim denied the claim, saying the lenses showed scratching and pitting and had therefore been abused. After 11 months of regular use, sure, there's some surface wear. But scratches don't cause a lens coating to separate. Delamination is a bond failure between the coating and the lens — a manufacturing issue, not a wear issue. Pointing to normal wear as grounds for denial sets a standard no customer could ever meet: any pair worn outdoors for a year will show something. Up until this I genuinely enjoyed these glasses. But at roughly $400, a pair of sunglasses should be free of defects — and when one appears, the manufacturer should stand behind the warranty it advertises. Mine didn't. Worth looking at other options before you spend that kind of money.

Wow! I sent my sunglasses back, as I had broken an arm and they came back within one week, looking like brand new. Amazing brand and amazing service. I will never go anywhere else. Brilliant and thank you, Maui Jim.

Je tiens à remercier le service après-vente Maui Jim pour son efficacité exemplaire. J'ai envoyé mes lunettes(pb de branche cassée) un mardi et les ai reçues dès le samedi. Non seulement la réparation a été prise en charge rapidement, mais Maui Jim a procédé à un échange par une paire neuve La communication avec les équipes a été irréprochable : réactivité, professionnalisme et suivi efficace. En tant que client, je suis plus que satisfait. Je ne peux pas non plus passer sous silence la qualité du packaging ainsi que les accessoires fournis, qui témoignent du soin apporté à l'expérience client. Et la cerise sur le gâteau : tout cela a été réalisé gratuitement. Franchement, très fort. Aujourd'hui, c'est ce type de service qui fait véritablement la différence dans le commerce. J'étais déjà pleinement satisfait de ces lunettes, mais cette expérience renforce encore davantage ma confiance. Je resterai assurément un client fidèle!