Maui JimReviews of mauijim.com

I recently ordered a pair of Punchbowel sunglasses online. They arrived well packaged, although I found the case to be a bit flimsy. I love the lenses—best in the business for polarized lenses. The frames are okay. Actually, they were the only frames out of all MJ has to offer that I could wear due to my somewhat narrow, oval face. I cannot wear large lenses; they overpower my face. I also found customer service to be unhelpful in this regard. I guess they think their lenses are so great that they can afford to offer subpar support. I just expected more from them.

I purchased a pair of Ohai sunglasses 13 months ago. A screw had come loose and lost. I contacted Maui Jim and asked them to send a screw in the post. Unfortunately, they didn't send it along but asked instead that I send my sunglasses to them (this is the only reason why it's 4, and not 5, stars). As I live just under an hour away from the repair centre, I asked if I could drive over for the repair. They confirmed the address and I popped over. Whilst there, they immediately checked the sunglasses over and took it in for repair. A chap named Tony helped me out - and he was pleasant, helpful, and paid attention to detail. When he inspected the sunglasses, he noticed that not only my screw was missing, but the nose bridge pieces too! He went away and fixed them and, when he came back, he informed me that he found that the frame was ever so slightly bent, and so was the nose bridge (I didn't realise I was mistreating them!). He replaced them all, free of charge (under warranty still) in rapid time. Uber impressed. This was a great test of my loyalty to the brand: they're my first pair of sunglasses with them, but they won't be the last. More than happy with the product too - I've moved away from RayBan and much prefer the quality and customer serivce.

I absolutely love Maui Jim glasses and I'd give a 5 star review except this last pair came with the worst glass case ever!! It is so poor for keeping the glasses, I am shocked because I know this brand for quality in all aspects.