Mattress FirmReviews of mattressfirm.com

This is not the place to buy a mattress set if you want it next week or next month for that matter. I was promised a (paid in full) delivery for two weeks later. The night before delivery, I get a call saying it won't be delivered in at least another month. It seems that they have NO mattresses in stock, but they'll eagerly take your money...I cancelled the order and was told it would be refunded in 7-10 days. What a joke....I paid with a debit card. Everyone knows it should have been refunded within 2 days. Buyers Beware.

DO NOT SHOP AT MATTRESS FIRM! Mattress Firm does not stand behind their warranties. Our mattress is horrible and has huge indentations, which happened within months of owning the mattress. We have submitted a claim two times. They denied it both times. We spent a lot of money on a mattress that we have to replace at our cost two years later. Save yourselves the hassle and shop somewhere else.

We purchased a Queen size mattress with a 10 year warranty. In just 2 years it has a HUGE sag in the middle and the side is rolling over/breaking down. When we contacted the warranty company, they voided our warranty because there was a small 3-4 inch stain up by the head of the mattress. (Which was no where near where the mattress was failing). They refuse to budge or support their products!! Will NEVER buy anything from Mattress firm again!

Do not buy a mattress from Mattress Firm. I placed the order and my money was taken right away, but received emails for three weeks in a row canceling my delivery. When I called, they said, nothing we can do, so I asked for a refund and was told up to 2 weeks for my cash back. Go to a store and see the actual mattress in stock.

I placed a online order received the mattress I purchased and it had a defective spot in it and I could not get through to any one on line to take care of this matter so I had to go into a local store so the lady at the store got me my money refunded and another mattress ordered while it has been over a month and I have not got my refund yet and I have reached out to mattress farm several several times and no one has gotten back to me at all about my refund then on top of that they set up for delivery for my new mattress and then pick up for my old mattress when they come to pick up my old mattress before I even got a new mattress I’m not very happy with it if someone does not reach out to me I am calling corporate

I bought and paid for a mattress and received a guaranteed scheduled delivery date. The night before the delivery, when I was supposed to receive the delivery time, I instead received a message that there is a delay in the shipment and no further information about when it might be available. No response to my questions from Customer Care, no way to “chat” with a live agent or contact any Mattress Firm representative. Finally gave up after two days and purchased elsewhere. I canceled the order and still got no response! Will never use this business in the future.

Wife and I ordered a king mattress and box spring from mattress firm, and set delivery date for 3 weeks later. had that day planned to be home and recieve delivery. i Had to dismantle my current queen bed, and clear room for the king. I put my king frame and headboard together (bought elsewhere). Bedroom was ready in morning. My wife is currently bedridden with illness, and I had to move her to stay in living room temporarily untli mattress firm made delivery. So I called mattressfirm to see what time delivery would be, couldn't get anyone (it was a Saturday). Then i called a local store. Woman plugged my order number in, and told me "oh, no one called you? this mattress is out of stock, there won't be a delivery today, not until next week." Now, my old bed was apart, mattress outside ready to be put to curb. I was so furious. i went to closest furniture store to my house to get a delivery that day. Bought another king mattress set and they delivered it within 2 hours. I posted my negative review on their site, I got an email from mattressfirm saying my review was live, and to click here to see it. I click there, and all i see is there supposed 5 star reviews. i cannot filter lowest stars first. i keep turning review page to get to mine, but pages end after a dozen or so. they claim 233,000 reviews. how can anyone reach past a dozen or so? Horrible customer service.

Store service was great BUT trying to talk to somebody on the phone in customer service is an absolute joke and pathetic to say the least. The "measuring tool" you have to use is beyond stupid and if you don't use it then they don't care about your claim. It seems like they will do whatever they can to not honor the claim. Someone did call me from Texas but I could not answer and when I called them back it was a number in New York and it was just a recording. The store "replaced" the mattress with what feels like the store model and I didn't pay $2500 for a firm mattress to have it sink in after 2 wks and then get a softer mattress as a replacement.