Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
630 reviews
Mattress FirmSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Mattress Firm (mattressfirm.com) has 630 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 230 reviews with 5 stars · Clear filters
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By customer
Response from Mattress Firm· Oct 24, 2026
Hello, Thank you for taking the time to leave a review. We're happy to hear that you felt supported during your experience with us. Happy Sleeping, Maggie
Aaron was very knowledgeable and great service!
By Linda
Response from Mattress Firm· Oct 23, 2026
Hi Linda, We are glad our team provided such helpful support; we'll be sure to pass on your kind words to Aaron! Best, Jenna
Very friendly and knollageble sales person
By Richard
Response from Mattress Firm· Oct 23, 2026
Hi Richard, We are glad you enjoyed your experience with our helpful and expert team. Thank you for your feedback! Best, Jenna
We did our research and it paid off. Our salesmen was able to match us with exactly what we wanted. And gave us the great deal that we needed. With a great Warrantyaswell. The delivery people were on time and very efficient in take down and removal. And the setup, Very quick. Thank you again mattress firm.
By Ty
Response from Mattress Firm· Oct 23, 2026
Hi Ty, it’s great to hear your research paid off and that the team helped match you with what you were looking for. We’re also glad the delivery crew was on time, efficient with the removal, and quick with setup. Thanks for sharing such a detailed review! - Cheryl
Very easy to deal with. Very professional
By John K.
Response from Mattress Firm· Oct 23, 2026
Hi John, thanks for the feedback! It’s great to hear the process was easy and handled professionally. We appreciate you taking the time to share your experience. - Cheryl
The salesperson was very polite and professional.
By Maya P.
Response from Mattress Firm· Oct 22, 2026
Hi Maya, thanks for taking the time to share this! It’s great to hear your salesperson was polite and professional throughout your visit. We appreciate the feedback! - Cheryl
Customer service
By Lynn
Response from Mattress Firm· Oct 22, 2026
Hi Lynn, thanks for the 5-star feedback! We’re happy to hear you had a positive customer service experience. We appreciate you taking a moment to share it. - Cheryl
Laura your saleswoman was so helpful. I have mobility issues and she listened to everything I needed. She picked the perfect mattress for me.
By Mary H.
Response from Mattress Firm· Oct 22, 2026
Hi Mary, it’s wonderful to hear Laura took the time to listen closely to what you needed and help you find the right mattress. Thank you for recognizing the care and attention she provided! - Cheryl
