Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
630 reviews
Mattress FirmSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Mattress Firm (mattressfirm.com) has 630 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 230 reviews with 5 stars · Clear filters
The speed with which you promised to correct my problem
By James
Response from Mattress Firm· Oct 9, 2026
Hi James, thank you for sharing your experience! We’re glad our team responded quickly and provided a path to address your concern. We appreciate your feedback and your trust in us. - Cheryl
Stephanie was wonderful.
By Richard
Response from Mattress Firm· Oct 8, 2026
Hi Richard, Thank you for taking the time to leave a review. We're glad to hear that our colleague Stephanie helped you find the best product for you. Happy sleeping! Best, Jenna
Jeremy Jubera was very helpful in answering all my questions. He didn’t rush me into making a decision which I really appreciated. I would recommend him to anyone looking for a pleasant buying experience.
By B T.
Response from Mattress Firm· Oct 8, 2026
Hello, Thank you for sharing your experience with us. We're happy to hear that Jeremy was able to assist you in finding the right fit for you. Happy sleeping, Maggie
I recently had the best experience with Dale the sales person at Mattress Firm in Lake Jackson Tx…He had so much knowledge of the mattresses and very helpful even offering questions to ask when we looked elsewhere but he was never pushy. I thought he was pretty great Well done Dale good job!
By T.L.Mc
Response from Mattress Firm· Oct 7, 2026
Hi T.L., thank you for sharing your experience! We’re glad Dale was knowledgeable, helpful, and gave you the space to explore your options without feeling pressured. We appreciate the kind words about his service! - Cheryl
Courteous and efficient service. Repsey at the Daphne store knows the products well and is always courteous and professional.
By Marinda
Response from Mattress Firm· Oct 7, 2026
Hi Marinda, thank you for sharing your experience! We’re glad to hear Repsey at our Daphne store was knowledgeable, courteous, and professional. We appreciate your kind words and your continued trust in Mattress Firm! - Cheryl
Joshua at the 2371 iron point location was great, friendly and very welcoming. I told him what I was looking for and he was on it. Thankfully, what I wanted was there on the show room floor. He helped me load it in my car with no hesitation. His customer service is spot on.
By Dorothy
Response from Mattress Firm· Oct 7, 2026
Hi Dorothy, thank you for the kind review! We’re glad Joshua made you feel welcome, helped you find what you were looking for, and assisted with loading it into your car. We appreciate you sharing your experience! - Cheryl
Jacob, the sales rep went above and beyond I had previously bought a mattress 18 months ago that started to break down. He helped me through the claim process, set up a pick up date and will deliver the new mattress. Awesome customer skills highly recommend him.
By Tim
Response from Mattress Firm· Oct 7, 2026
Hi Tim, thank you for sharing your experience! We’re glad Jacob was able to guide you through the claim process, arrange the pickup, and help with your replacement mattress. We really appreciate the kind words about his customer service and your recommendation. - Cheryl
The salesman was a great help with what we needed.
By Rick
Response from Mattress Firm· Oct 7, 2026
Hi Rick, thank you for sharing your experience! We’re glad to hear the salesperson was helpful and made it easier to find what you needed. We appreciate you choosing Mattress Firm! - Cheryl
