Matthew Mercury WatchesReviews of matthew-mercury.com

Response from Matthew Mercury Watches· Oct 7, 2026

Thank you for sharing your feedback! We’re sorry to hear that your experience with the timepiece was disappointing, and we would be more than happy to turn it around. Our Customer Care Team has already contacted you by email to better understand your concerns and assist in any way we can to improve your experience. Warm regards, Matthew Mercury Team

Response from Matthew Mercury Watches· Sep 30, 2025

Dear Mr. Saleh, We regret to read your words. When you shared that our standard strap was too short for your wrist, we arranged for a longer strap to be made especially for you, at no cost. It was our pleasure to do so to ensure your complete satisfaction. We followed up several times, both by email and by phone, but received no reply. We sincerely hope the custom strap resolved your concern, and we remain at your full disposal should you require any further assistance.

Response from Matthew Mercury Watches· Feb 27, 2023

Dear Mark, We are sorry to hear about your negative experience with our company. We strive to provide all our customers the best possible products and customer service, and we apologize for falling short in this instance. We appreciate your feedback and will take it into consideration to improve our processes. Regarding the shipping time, we understand that waiting for a product to arrive can be frustrating, especially when it takes longer than expected. We guarantee worldwide delivery within 5-12 business days. In your case, shipping time took 12 days, which is under our guarantee timeframe. In regards to the condition of the watch, we take full responsibility for any defects or issues with our products. However, our watches are tested before they are shipped out, and we have no record of any defects when the watch left our logistics center. We understand that sometimes issues can arise during shipping, and we are always willing to work with our customers to resolve any issues that may arise. In your case, as you claim the battery druin out, we offer to pay for the battery replacement in a local service center, but you refuse that offer. We want to clarify that we did provide you with a return label to send the watch back to us, but you chose to open a chargeback. We are glad to hear that you were able to receive a refund from your credit card provider. Once again, we apologize for the inconvenience and frustration this experience has caused you. We will use your feedback to improve our processes and customer service moving forward.

Response from Matthew Mercury Watches· Dec 17, 2021

Hi Damon Fisher Your package is in transit on the way to you. You can track it on that link: https://t.17track.net/en#nums=92748927005390000178687756 The watch should be on your wrist in the next free days. We are sorry for that delay, right now it's up to your local post office speed as the package is already in your country as you can see. We will be here until you will get the package and enjoy our watch!