MatterportReviews of matterport.com

We’ve had an excellent experience with Matterport. Their team is highly responsive, provides ongoing support, and is always considerate of our needs. If we have any issues, they work hard to actively resolve them. The Pro3 camera is a superior tool for creating designs from point cloud data. Highly recommend their services!

Matterport continues to stand out as an exceptionally reliable and innovative company, offering top-quality solutions for the digitalization and enhancement of spaces. The precision of their technology, the user-friendly platform, and their constant commitment to advancing the industry make them a true market leader. A special thank-you goes to Klaudio, who is always professional, available, and attentive. His timely and effective support truly makes a difference and ensures every interaction with Matterport is smooth and positive. An excellent service in every respect—well deserving of a highly positive review.

The whole system specially for the administrator is not user friendly and straight forward. All required activities including but not limited to activation, sharing, access right management are very complicated and time consuming.

The team I work with at Matterport has been very helpful and supportive. When we come across issues, they help us get through it in a timely manner.

Really impressive turnkey solution for capturing -> editing -> publishing. SDK has lots of powerful capabilities to enable end users and large organizations to build advanced interactive experiences.

Matterport provides excellent service with high quality office 3D scan technology.

J'ai acheté l'axis avec mon samsung S25 il y a 9 mois. Honnetement tout se passait bien et a ce moment j'aurais pu mettre 5 étoile.... puis : mise à jour de samsung et de matterport et depuis je ne peux plus rien faire. Ce n'est pas un problème d'axis puisque même sans ce support, l'application de fonctionne plus (plus de numérisation correcte donc plus de possibilité d'aligner les scans) Leur SAV est disponible mais on tourne en rond et ils me demandent les mêmes choses sans arret ! Bref, je voulais être remboursé du materiel qui ne me sert a rien (de leur fait) et ils ne veulent pas ! Bref je regrette mon achat chez eux

Very Misleading and Frustrating Experience We had 8 Matterport tours completed through our realtor and hosted by the original photographer. For about two years they worked fine, and we used them heavily for marketing on our website. Then, without warning, all of our Matterports went offline. After investigating, we learned we needed our own Matterport account to host them. We paid the photographer his fee, plus $15 per slot, to transfer the tours into our account—on top of the entry-level subscription (which only allows 5 active tours). We archived 3 tours, planning to upgrade later. A few weeks later, we realized we needed those 3 archived tours active. As instructed by Matterport, we upgraded to the 10-tour plan. However, when we went to reactivate the tours, we discovered we could only activate 2 that month without an extra $9.99 fee for the third. Matterport told us there’s a limit of 2 free reactivations per month—but this was never disclosed in their marketing or in the upgrade process. When we called support, the response was essentially: “Sorry, that’s our policy. You should have read the fine print online.” No acknowledgement of how misleading their communication had been. In our experience, Matterport’s marketing is not transparent, and their system is designed to nickel-and-dime clients. Once you’re invested, you’re stuck. We’ll probably have to keep these tours live since they represent two years of work, but we will absolutely look into other options for future 3D walkthroughs. Advice to others: Be very cautious before committing to Matterport.