Excellent customer service!
Excellent customer service!
By Sheila S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
157 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Matrix Limos provides the finest and safest chauffeured transportation.
Matrix Limos Worldwide (matrixlimos.com) has 157 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
157 approved reviews, newest moderated first
Excellent customer service!
By Sheila S.
Excellent service by Matrix - professional and courteous driver who was early!
By John J. D.
Early and very nice driver! Thank you so much for your great service! Got to the airport with plenty of time to spare!
By Liana S.
I have used Matrix many times over the years. They have always been on time (early really) and made pick-ups from JFK a breeze. On my most recent trip my plane had to make an emergency landing at a different airport and it was hours before I arrived at my final destination. Matrix was understanding and did not charge me for the delay and made sure someone was there to pick me up when my plane finally got in. I recommend them to all!
By Lillian S.
The service was excellent, driver's to and from airport were professional and courteous. We will definitely use your car service again.
By Brian H.
Matrix is completely reliable and trustworthy. They come when are scheduled to arrive. They are very good at communication. I highly recommend them - especially over Uber or Lyft
By D. Maria E.
The driver texted as soon as my plane landed to let me know he was at the airport. My flight was 30 minutes early so this was a pleasant surprise. The driver waited through the baggage pickup process which took a long time at JFK. The ride was quick and efficient and the driver was very friendly.
By Gary P.
We have been a satisfied client of Matrix for many years and have never been disappointed. Our driver was on time and courteous. We highly recommend Matrix to anyone. Great company.
By Dennis D.