No tracking number… no calls
No tracking number… no calls, email or anything. Tried to call and could not get through to anyone and also sent emails…. Nothing. It also took a month to get shipped The product is fine but the experience was bad
By JB
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
205 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Matrix Arms is an established family owned and operated high precision CNC firearm manufacturer located in “Live Free or Die” New Hampshire, USA.
Matrix Arms (matrixarms.com) has 205 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
205 approved reviews, newest moderated first
No tracking number… no calls, email or anything. Tried to call and could not get through to anyone and also sent emails…. Nothing. It also took a month to get shipped The product is fine but the experience was bad
By JB
Are they even in business still? I've ordered a upper and they withdrew money from my account I've tried emailing them and no response. I tried calling them at the listed number and it is not in service. How are you going to automate taking my money but not even reply or send my items. Shut down your site.
By Bob R.
Outstanding construction and fairly quick turnaround. Very impressed.
By Seam E.
Dylan does a great job and always helps me out.
By Brian C.
The crew at Matrix is professional and easy to do business with. Highly recommended!
By Ian T.
Fit, finish and function is excellent on this product and would suggest these side charging uppers in 9 and 15 for anyone looking for step above the rest performance and look.
By Dion F.
If it fits it ships!
By James B.
Besides making fantastic hardware, Dylan personally handled my many annoying phone calls and emails when there was a shipping issue. Love this company.
By Matthew C.