Mathis Brothers FurnitureReviews of mathisbrothers.com

I have a sofa with a USB charger on all sides of the recliner, love seat and sofa. Three of them have quit working. They fixed the first one in my home. Now 2 more are out, they refuse to fix them in my home. They want $150 to come pick it up, fix it and return it even though it is still under warranty. Never again.

Ordered an outdoor fountain, leaked the minute it was plugged in. Provided pictures with commentary as requested. Been going back and forth since the 24th. Wanted me to provide a comparison on the two fountains on our back porch. No we will take care of the problem, sorry we will make it right, nothing. I have been the one making the contact. Oh we will reach out to the mfg., no you support what you sell. If I had read the numerous poor reviews my business would be taken elsewhere. Please no canned response. Suck it up and do something about your poor return policy.

Yes, they have a big selection of furniture to choose from but it’s the worst place to purchase furniture from, starting from the beginning of the transaction all the way to synchrony bank. it’s a nightmare doing business with both Mathis and synchrony. Would not recommend them at all.

Zero stars. We were given a salesperson James on Sunday June 13th around 4 pm whom promptly left, found him again and told him we wanted accent chairs and stated we don’t have those here and walked away. I then looked up there site and found the chairs we wanted. The site went off due to poor cellular service.asked two more sales people and customer service for assistance and they said we cannot get on phones or computers here. I told the person at the front and he said all I can do is wait and find another sales person somewhere. I already talked to three that would not even let me say a sentence, as soon as they knew wasn’t huge commission they would walk away while you were still talking. Beyond terrible. We have furnished three houses at Mathis but will never ever ever buy anything else and will tell everyone how awful the people are that work there!!!!!!!!!!!! There furniture is not great either, it’s cheap, which wouldn’t mind as much if you could just buy what you wanted, instead of everyone standing around doing nothing, and being crazy rude when you ask for help, and actually making it impossible to buy furniture! Manager needs to be fired, so unprofessional!

We purchased a living room set from Mathis Brothers, paid over $5000 for leather set. Had it for approximately one year and the material started wearing down on headrest. We called them, put in a claim on our warranty because any defect was supposed to be covered for 3 years. Took them 3 months to tell us that they could not repair and no longer carried that model. Took them 6 months to call us and tell us they are not going to warranty it because it’s normal wear and tear. I will never spend my money at Mathis Brothers again.

Absolutely horrible experience. Had a guest stay with me. Just got out of hospital. Having organ failure. Slept on couch. Urinated all over the couch. Mathis brothers sold me protect all warrant for clean and replace. Protect all is located in Texas , total scam. Been almost 5 weeks since report of couch to Mathis brother and protect all , have had technician out twice now , still massive stain, starting to worry about catching pneumonia from the stain. They said they need me to wait another week. Today I told them having junk removal truck remove the couch. Said I am not risking my health anymore for their “process”. They said if I do that they will not replace the couch. Will never use Mathis brother again, do not buy their warrant that they will push on you. Absolutely disgusting

My experience with Mathis Home has been extremely disappointing! They proudly promote a 10-year warranty, yet when I tried to file a complaint less than one year after purchase, I was flat-out dismissed. Their excuse? They “no longer sell that mattress brand,” so apparently that means they no longer take responsibility. That’s not how warranties are supposed to work. What made it worse was the complete lack of care from top management. No follow-up, no accountability, no effort to resolve the issue, just indifference. If this is how they treat customers once the sale is done, that says a lot. On top of that, their rewards system feels like a rip-off. They sell items at inflated prices that you can easily find on Amazon for much less. I only realized this because the products were literally delivered in Amazon boxes. Seriously, can you imagine discovering you overpaid just because the packaging gave it away? Overall, misleading warranties, poor customer service, and a rewards program that doesn’t reward customers at all. I won’t be shopping here again, and I wouldn’t recommend Mathis Home to anyone who expects support after the purchase.

Went to Mathis Furniture and was going to buy a sofa! Well it was going to cost $299 dollars for delivery that is insane! Plus they want to have you purchase a membership of a $139 to get the special pricing. So I am already at $438 dollars before I add on the price of the sofa! Mathis Furniture you lost my business!