Great service follow-through.
Order was placed into the MSP system immediately. Order arrived as promised and within a week of ordering. This order was a repeat order of filters that I had outstanding service before.
By Earl F.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
133 reviews
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Masterspaparts.com has thousands of official Master Spa, Down East Spa, Twilight Spa, and Legacy Spa parts. Your replacement parts are in stock and ready to be shipped. We only ship new authentic replacement parts.Master Spa Parts on line catalog will allow you to quickly find what you're looking for. Every part in our catalog can be easily ordered online via a secure transaction server.
Master Spa Parts, Inc. (masterspaparts.com) has 133 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
133 approved reviews, newest moderated first
Order was placed into the MSP system immediately. Order arrived as promised and within a week of ordering. This order was a repeat order of filters that I had outstanding service before.
By Earl F.
Quick and efficient
By Betty
Communication via CHAT was FABULOUS! I had questions about measuring and return policies, and was answered right away! Our new cover is BEAUTIFUL!! Fits perfectly, and arrived packaged nicely. Will definitely recommend & buy from again!
By Brenda Lee M.
I needed a couple of jets for my spa. Could not find them on the website. Got in touch with customer service and they helped me find the model number of my spa and looked up the information. The parts were no longer available, but they gave me the replacement part number. Ordered them and received them in great time. Parts fit and work fine. They go above and beyond to help you get the correct item for your spa. Thank you!
By Roger
Excellent service and ease of website navigation. The items arrived as expected, and I am pleased with my order.
By Stacy G.
We love this addition to our Master spa! Worth every penny. I wish our dealer had sold it to us when we initially bought the spa.
By Missy
Received top control panel and faceplate as advertised and on time. Easy to locate the parts needed for my particular model hot tub even though it is 10 years old. Information online was very helpful. Just note that the faceplate does NOT come with the top control panel and must be ordered separately.
By Kester F. D.
Got what I wanted when I wanted it. A+ service.
By Michael