Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
644 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At MassageChairStore.com, we’re in the business of well-being. We believe in healthy bodies and healthy minds, and we believe it all starts with a commitment to you. Our massage chairs combine the very best in therapeutics and technology, providing a one-of-a-kind relaxation experience to promote overall health.We are proud to provide personalized one-on-one service for all of our customers through our massage chair experts, who have personally tested each chair we have in stock. Because the Massage Chair Store stands firm to its commitment to matching you with the chair that best suits your needs, we will assist you through the entire process.No matter what aches or pains plague you, we guarantee that our massage chairs provide the comfort and relaxation that your body is seeking. If you’re not sure what massage chair is best for you, we’re here and happy to help! It’s our goal to get you on the road to a happier, healthier you.What separates us from other massage chair stores? We’re more than a simple website and answer system. Massage Chair Store operates a full showroom, conveniently located in Seabrook, NH, less than an hour from Boston. Come experience our full selection today!
Massage Chair Store (massagechairstore.com) has 644 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 47 reviews with 4 stars · Clear filters
I bought my chair online and it was pretty much flawless. The only concern is had was, I wasn't sure my order was complete, for a minute I thought that there wasn't any communication between the company and me...but after I called about the status, I found out that the chair was shipped to a storage company. I called the company and within a few days my chair was delivered. The company that delivered was very professional and I couldn't be happier.
By marlene F.
Both my husband and I really love the massage chair. I sit in it first thing every morning during my quiet time with God. I set the timer for 30 minutes and usually end up in it for an hour. The only reason I give it a 4 star is the vibration when using vibrate mode is very noisy. I usually just turn this off and enjoy the quiet massage.
By S M.
Like the chair very much; got what I was looking for. However, the company that was chosen to deliver the chair had some issues. Their scheduling was awful; I was told a specific day and timeframe - with a verification. When that time had come and gone I called to find out that the delivery personnel had been given a list of deliveries that put us at the end of the delivery day instead of the beginning. After many deadlines coming and going, they finally arrived to deliver chair at 11:30 PM and finished set up at 1:00 AM. Not a good encounter with the delivery process.
By Phoebe C.
My first chair arrived and was set up by 'White Glove' service. It would not set up due to a bad latch on one of the arms. I am not sure if the installers broke the latch or it was just defective. If defective, that is a hit on Infinity. I refused the chair and a new one was delivered 3 weeks later. Ryan at Massage Chair Store was very helpful in getting my chair situation resolved. Took a little longer than I wanted, however the second chair installation went without issue and was worth the wait. I have been using the chair now for a month and can tell you the pro's and con's of this chair. First and foremost, I feel the chair is a good value and gives me a thorough massage. First, the Con's - The rollers are a bit rough on the shoulder blades and on the hip bones (I put a towel at the base behind the leather seat cover to lessen the pressure). The foot rollers can get intense and I use Dr. Scholl's foot inserts to lessen the pressure. Works great. There is a roller adjustment button on the control panel, but it does not seem to do any thing. Might not be working correctly. The arm air bag massage is hard to get your arms into. If you want to change a setting on the control pad or advance music, you have to pull your arm out and getting it back in can be difficult. The Infinity sound system plays the music you put on the removable drive in sequence. You have to forward or reverse to get to songs you like. Lastly, the leather seat back pad is hard to use for short people. They do not get the benefit of the neck massage because the air hose limits how far down the seat that the seat back pad can be lowered. Velcro tabs work, but should be longer. The Pro's are that the chair has a lot of air bags. They are great and put adjustable pressure on your feet, arms, shoulders and hips. The feet rollers are nice and have two speeds. The rollers for the back have several modes and include tapping and squeezing. The rollers traverse the entire spine and back muscles. The neck massage is very nice. I like the EXTEND massage as it really stretches the stomach. My family uses this chair every day. I have to wait to get my 'rub down'. I recommend that if you plan to buy this chair find one and get a trail run to be sure it is for you. I might have liked one that was a little gentler. The chair can be tough on older folks like me. I have adjusted to the pressure it puts on several parts of my back and hips.
By Rodger C.
The massage feels great. It worked out the kinks that I had. I have a partial right hand, the pressure of the air bags has help with pain in my right and left hand/arm, which is amazing. My husband had his scapula hurting on the right side. Now he doesn't complain how it hurts him anymore. You will be sore after the first two massages (at least), because the chair is working on the knots (acupuncture) in the muscles and muscles that haven't been massage. You will be tender; but it's worth it. I had troubles assembling the the arms on the chair. Now, the arms won't latch properly during the massage. The tools that were given are too big to fit in the tiny space to screw in the pieces.
By Jamie
I enjoy the chair but the assembly was near impossible with tight to reach connectors and poor instructions. The instructions were probably originally printed in color but what came with mine were black and white copies that referenced color codes that now were impossible to see in black and white. Neck pillow slides all over and eventually falls off the back. Great chair but spend an extra dollar on instructions.
By ROGER R.
Response from Massage Chair Store· Aug 5, 2015
Roger, We understand that some of these chairs can be difficult to assemble. We do apologize about this and have been working with all the massage chair manufacturers in having them create better instructions that come with the chairs. We are happy you enjoy the chair and as for the pillow you can actually gain slack from it if you want by pulling up on the air lines from the back to use it and have it not fall off. Most people do not use the pillow as it takes always from the Deep tissue massage the IT-8500 has to offer. Best, MCS Customer Service
Solid durable machine attractive in my living room. Can be a bit tricky to fasten a couple bolts if you assemble it yourself like I did. For sure a firm massage more then enough for anyone . One thing I don't like is the foot rollers are simply too aggressive at least in the pre select modes . Tends to squeeze your foot a bit too much during the massage. I have done it for 20 minutes straight but normally turn it off after 10 minutes. The best feature is the stretch as the main reason I bought this model. Will correct your spinal ailments in 90 days in my opinion. I won't spend more then 4 grand on a chair so this one works. Nathan Michigan
By Nathan E.
Response from Massage Chair Store· Jun 24, 2015
Nathan, Thank you for the positive review. We know the bolts can be a little tricky at times! If you ever have any questions or concerns please reach out at 800-700-1022. MCS Customer Service
