Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
26 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your one stop Mascot Shop! Full line of professional, quality mascots made to order in the USA. 2-3 weeks of lead time and 2-4 business day ground shipping.
Mascot Store (mascot-store.com) has 26 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
26 approved reviews, newest moderated first
Jack was fast and thorough. As long as my update was made correctly, we should be good.
By John B.
Response from Mascot Store· Jul 7, 2026
Jack takes care of every detail - glad he got your update sorted out quickly. Thanks for the kind words and for giving us the chance to make it right!
Excellent customer service. Product is great quality.
By Liza
Response from Mascot Store· Jul 7, 2026
Thank you! Great quality and great service is the standard we hold ourselves to every order. Really appreciate you sharing this.
Fabulous experience! Paul helped our mascot Bubba Bear come to life and helped us to be creative and create his red hair! He made our dream a reality! Bubba Bear will now be providing Sensory Friendly Birthday Parties to individuals with special needs and so much more! Thank you Paul and the Mascot Store for helping us to transform lives! I HIGHLY recommend them!
By Doc H.
Response from Mascot Store· Jul 7, 2026
This brought our whole team so much joy to read. Paul was genuinely moved working on Bubba Bear, especially knowing what you were building it for. The work you're doing for individuals with special needs is incredible, and we're honored to have played even a small part in it. Bubba Bear has a beautiful mission. Thank you for choosing us to bring him to life.
Just received our mascot in the mail and it is awesome. Customized and very detail was correct. I was hesitant because so many of these online places to order from seem sketch, but I can attest that this website and product is legit!
By Johnson P.
Response from Mascot Store· Jul 7, 2026
We completely understand the hesitation - there are a lot of questionable places to order custom products online. We work really hard to make sure what shows up at your door matches exactly what you approved, and we're so glad it delivered on that promise. Thank you for giving us a shot and for vouching for us! Hope your mascot has been a hit.
Paul was very attentive and answered all our concerns regarding our special order.
By Mrs. V.
Response from Mascot Store· Jul 7, 2026
So glad Paul could take care of all your concerns on the special order! That's exactly the kind of attention we want every customer to get. Thank you for taking the time to leave a review.
Paul was super helpful. Responded with-in minutes each time I had a question. Will definitely order again!
By Benjamin C.
Response from Mascot Store· Jul 7, 2026
Responding within minutes is just the standard we hold ourselves to - glad Paul delivered on that. Really appreciate the kind words, and we'll be ready when you come back for that next order!
Paul was so awesome helping me with my order today. He walked me through the customization process. Very polite and easy to work with.
By OCPR Recreation Programs and S.
Response from Mascot Store· Jul 7, 2026
Thank you for this! The customization process can feel like a lot of steps, and Paul takes real pride in walking people through it clearly. Glad it was a smooth experience - hope the costume has been a hit at your programs!
Paul helped me today with getting my mascot suit ordered. He was super quick and answered all my questions!!!
By Tracie D.
Response from Mascot Store· Jul 7, 2026
Love hearing this! Paul is great at making the ordering process feel easy and answering every question along the way. Hope your mascot suit arrived exactly as you imagined!
