marriottbonvoy.comReviews of marriottbonvoy.com

Avid this company at all costs We have had numerous issues Booked a so called 5 star adult only luxurious hotel in barbados, turned out to be a scam as kids everywhere hotel partly closed for refurbishment etc Then recently they took a lot of money from my credit card plus USA exchange rates for a hotel booking I never even made, they claim purchased non refundable points Scammers is all i can say. Then the appaling robot customer service communication is a challenge and so frustrating AVOID AVOID AVOID AVOID AVOID

Used to be good but something has fallen apart since COVID. Processes, points tracking, quality of properties, no transparency and hidden fees, ineffectual (and oftentimes just rude) customer service - pretty much making the entire program “pointless.”

Marriott rewards member since the early eighties, now Titanium Elite for Life and treated like a peasant. The crappy Bonvoy app initially showed correct res, then the next day it was gone! So I called the Titanium Elite line, what a JOKE! 1. The initial contact was not well trained, not very friendly/warm, and did not seem to understand the situation. 2. She passed me up to a supposed supervisor who immediately asked me for all of my same information and to repeat the entire issue when this should have been passed along before the connection was even made! 3. She was very difficult to understand, not very friendly, didn’t correctly record the detailed information I gave her when representing it to the hotel, and did not explain very well what would happen next. That is why I asked for an escalation, not because the hotel forgot to forward my member number. A day later they added 20k to my account (which is practically useless for any stay). Marriott leadership appears to be taking the cheap and easy route of farming out their once excellent Elite level service to 3rd party, contracted, off-shore CS companies. Where is the warmth, friendliness, extra effort, and care that I’ve experienced for decades with being a Marriott Elite customer??? This type of short-term/quarterly results focused thinking from the C-suite is what is bringing down once great companies like Boeing, Sonos, Delta Air, and so many more. Until Marriott returns to providing excellent and exceptional (and easy to understand) Elite Customer Service, we will look to other providers from our travel and lodging needs. And worse there is now NO WAY to escalate this to the senior management team. All complaints stay withing the silo of the 3rd party, outsourced CS companies! Marriott going the way of so many customer hating companies fast! Arne must be spinning in has grave!

One of the worst program ever I was Platinum in SPG and the program was fantastic: free breakfast, no problem in accrediting points, loyalty gifts etc... since it got acquired by Marriott, I literally hate this program. They removed all the perks (free breakfast,etc...) downgraded my platinum for life status to Gold, and they find all the possible excuses to reduce the amount of loyalty points... I'm just waiting once all the points I have will finish and then i will switch to Hyatt and Hilton... that are by far better program than this

Marriott Bonvoy Customer Service is anything but service. Attitude , will not listen to the problem. Have tried for months. Marriott Bonvoy cannot seem to spell my name correctly so I can never log in online. Quit using Marriott. Switched to Hilton where customer service actually cares about keeping their loyalty customers. Have been part of Marriott Rewards for over 20 years. Then this Bonoy stuff and it's gone to the dogs. The customer service reps act like they are the supreme beings. Ask every stupid question imaginable about my past phone numbers 10 years ago and exactly what date I last stayed in a Marriott even though I have been in likely 30 hotel stays since last Marriott which I had to do on phone with hotel since can't book online. The customer non-service agent said well if you can't remember the exact date of your last Marriott stay I can't help you. I knew it was mid July that's it. I at least got someone two months ago to confirm my Marriott number still valid which have used more than 20 years. So since my first and last (American) Irish name are not spelled typically how they sound, I know that is the problem by deduction & why I can't ever do anything online. So if I can't answer exact dates of last stay 4 months ago, & the cell phone number before the one I have been using past 15 years plus, then they won't help. I have begged them to just check spelling of my name, and started spelling my first name yet on two different calls last night, the customer service self-annointed "supreme beings" with Bonvoy Marriott alleged 'customer service' on the toll free number, said if you can't answer the correct phone number you had 17 years ago and can't give exact date of last stay (I knew what property/what city and generally time of correct month) but when traveling so much it all jumbles) then they can't help me. Asked again if they could just check if MY NAME is Spelled Correctly. No. Cannot do that. What a waste of my time after 7 calls over 2 months. Wanted to stay at a Marriott for a trial I have coming up (I am pro bono children's rights and disability rights attorney) but have opted for Hilton. The mistake I made was getting a Marriott Bonvoy credit card. Cutting it up. When Marriott "customer service" on phone repeatedly refuses to assist with simple task helping me check if Marriott has my name spelled correctly, after my Marriott rewards number checked out & my email address checked out & my home address checked out, can't in good conscience continue with this time-consuming STUPIDITY ARROGANCE and ATTITUDE from those on phone tasked with ASSISTING the loyalty members!

Crap website. Times out or has errors. Just trying to give you money for a place to stay. I thought that’s what you did! Disappointed golden elite member here

Beware of the very shape metal doorstops in front of the closets at Denver Gateway Marriott. I sliced my toe on it and had to go to urgent care. The front desk supervisor promised to pay for the urgent care visit but did not. Honesty and integrity matter.

An absolutely obnoxious experience. Supervisor was total inane, unprofessional and rude. She spoke down to me as if I was taking her valuable time. She did not listen nor was capable of listening. Stay away.