marriottbonvoy.comReviews of marriottbonvoy.com

This program is now trash!. Completed to stays in which I earned about 9000 points. Went to book another stay via the bonyoy app only to find my account frozen. When I got it un frozen I my account said I had negative 15k points. I called marriott and was told I would be contacted in 3 to 5 days. Got an email saying something to the effect of points were purchased (i have and would never purchase pts). Then their email started 42k points were applied, then canceled, then another 17k points were removed leaving me a negative balance of 15k pts. I've never brought pts, or received any pts except for the 9k pts I earned for my two stays that are now gone. I'm dumping marriott and going back to Hilton.

Totally disappointed with this previously excellent hotel group. I tried to make a booking at one of their London hotels and pay with points to discover that my points had been cancelled, without advice. They were current last week but I couldn’t confirm the booking then. I phoned reservations today and was told they automatically expire after 2 years without activity. I had booked with them last year but because I had cancelled it before use, I was told I couldn’t have them reinstated. It seems totally unfair to be treated so badly after 20+years of being a customer. To miss the deadline by one day! Also, as my usage had been within the policy deadline, (which I wasn’t aware of) I find it distasteful not to be appreciated. The staff member I spoke to initially was sympathetic but the manager I was referred to, Genises, was totally unsympathetic and all she kept repeating was a suggestion to refer to terms and conditions…detailed over pages and pages of print! I guess I’ll have to vote with my feet but feel very aggrieved by their practice of not treating customers fairly! If you have any sense after reading this you’ll also do so and do business with a more appreciative hotel group!

I have spent 10's of thousands of dollars at Marriott hotels only to get 2 days stay and a seriously down graded hotel. Then when you try and redeem your points it takes 2 hours of phone calls only to be disconnected. When you're disconnected, they have your phone number but no phone call back. This program is the biggest waist of time.

What's up w/ Marriott Bonvoy? They sent me a credit card which I never requested, so I just disregarded it. About 2 months later I got a bill for an annual fee - when I tried to get that vanquished it was hell to pay!! First call I made I was told since I didn't request it that it must be fraud and I need to call one of the 3 credit reporting agencies so I can get credited…hmm. On another day I called and was told that the card they recently sent me is old (mind you they sent it about 3 mths ago), and she will connect me to the Fraud dept. The Fraud dept now, ask for my acct password - I don't have one because I never setup an acct there. Their shenanigans behoove me!! Anyway I got Habeer (prob not a real name) who said I need to report to the credit agencies, after putting me on hold (prob to discuss their fraudulent business dealings), and let me know I'm not responsible for any charges. What they needed to do was just cancel my damn account they created and apologized!!

I booked a 3 day stay in Johannesburg in December 2024 using the Marriott BonVoy App and for the last 3 months I’ve been fighting to get credit for the stay. They’re only giving me credit for my incidentals and not the hotel stay itself. I received an email from Sunpreet (their customer service is outsourced to an offshore Indian company and the level of their tone deaf responses is alarming) telling me that my stay is ineligible to give me points/days because it was booked in Sunpreets words “ As per our records your stay was booked under a rate which is ineligible but only incidentals are eligible which is already posted in your Bonvoy® account”. This stay was booked using the Bonvoy App itself!! Has anyone else had this issue? It’s been 3 months of fruitless emails back and forth!!!

As a loyal Marriott customer and Titanium Elite member I am considering severing my loyalty to the Marriott brand. The redemption for the free night and points has become worthless. Asking me to use 60,000 to 80,000 points for a Fairfield in Dayton , Ohio which used to have a redemption point cost of 17,500 points for a room the costs around $200 is an insult. Same situation with a Courtyard in Westminster, Colorado. An 80,000 point redemption for a $250 room which used to be a 30,000 point redemption. These are not prime hotels in prime locations and the redemption conversion is the equivalent of $600-$800 per night. This basically makes the points worthless. Finding a way to redeem the 35,000 free night award is almost impossible. I generally pay for my nights in prime locations and prime properties and use my points at the more budget brands. However with the current point structure the points have very little value. At this time, I can see no reason in continued loyalty to a brand where the loyalty program has no actual value.

Marriott Bonvoy is absolutely one of the worse hotel programs available right now and because they have so many hotels in the right locations, they can treat their costumers like they do not care. I have been a platinum reward member for few years and it is shocking to me that this hotel chain is still in business. With today selection, I am officially not going to stay at Bonvoy properties any more and hope many others will do the same

My wife and I booked into the Moxy Hotel at Edinburgh Airport for the night of 1st January 2025 prior to catching an early flight the next morning. The next morning, while preparing to leave, a corner of the duvet popped out from the duvet cover. I was shocked at the stains on it. My wife did not see this and I did not show her as I knew she would be very upset. Instead I took some photos. We were rushing for our flight and so I couldn't report the problem at reception. So, I sent an email with accompanying photos from the airport departure lounge. I heard nothing back. Returning from our trip, there had still been no reply. I sent an email reminder but again heard nothing. So, the issues I have are twofold : 1. the absolutely digustingly stained duvet hidden inside the duvet cover 2. the complete lack of any interest from the hotel chain involved. On the basis of this, I would not use any of the hotels in this hotel chain again.