marriottbonvoy.comReviews of marriottbonvoy.com

Unbelievable that they have no text support, afterall this is a service for people travelling so being on call with customer support is incredibly expensive if even possible, please ! Get into the 21st century and get chat support please.

I have held a Bonvoy CC for 15-20 years. Last year I saw a promotion to upgrade to another version of the card and earn 3 hotel nights a year. Awesome. I did. I made sure to hit the requirements in the first few months. I was ready to move all my card charges to this card and rack up the points. The first month I did what I always do; I paid off the card 3 days early. All done. About 6 days later I get a notice that I haven't made my minimum payment. I had put 3-4 hundred dollars on the card during those 3 days and so there was a 'balance'. I called in; hey, must be a mistake because I just KNOW you wouldn't give a 15 year customer this sort of hassle after sending you $5000 days before. Right? Yep. And, oh, you've been a great customer but, too bad, we cut zero slack. Pay us. So, I switch ALL my card payments back to CapOne. [awesome card]. But, I wanted my 3 free nights still. I just went in to book a trip using the 3 free nights. So sorry; that was ONLY for people signing up for the first time, not for upgrades!!! I explained to Eric that I had talked to a human before upgrading to make sure I'd get those nights and been assured that I would. TOO BAD. So, I asked for his boss. Derrick [kid you not, Eric then Derrick?] tells me the same thing. TOO BAD. You're screwed. I told him that I was going to use my 1 free night and points on this trip in June and then, soon as I get home, cancel their card. Yawn. Don't care. These people are a scam -- not in the legal sense, I suppose but, still, in the moral sense. Do NOT get a Bonvoy card of ANY type. If you dont have one, get the Capitol One card. meanwhile, I'm looking for a good replacement for my secondary card now.

I booked two rooms under my name. My daughter's flight was delayed by a day, and she is leaving a day later, so we have a staggered room schedule. One room was checked in and checked out the next day. Because the two rooms have different check-in dates, the Bonvoy system disqualified the second room's points. I tried to reason with Bonvoy's CS, going back and forth, but they cited the Terms and Conditions and insisted they would not award me the points. Who reads Terms and Conditions when they check in? And why did the counter staff not tell us? If they did, I would have my daughter use her own Bonvoy # to check in. That's right, they won't even let me change the Bonvoy # on my daughter's room afterward because I used my credit card to pay for the second room. $%#@^ I lost tens of thousands of points during a one-week stay at W Taipei. I've been Gold Elite for 20 years, but I'm now looking into Hilton or Hyatt; it's not worth giving Marriott the business.

Horrendous isnt the right word Got 2 x $1000 Gift Card that literally cannot be spent anywhere because like others have already posted.... you cannot book online, you cannot redeem, and you cannot give them to many Marriotts because they don't even know they exist...... Apparently you have to telephone the hotel directly which we have now done on multiple occasions and low and behold, nobody know what these Gift Cards are, or how they can be used..... we just get told... NO,,, can't use here. Waste waste waste of $2000

I just checked into the Marriott Toronto airport on Dixon road after a long four hour drive. Today is Christmas Day and I was greeted at the front desk by a Christmas angel whose name is Anshul This young man went over and above in his thoughtful care and courteous service in assisting my 88 year old mother and myself. A hotel is not where you want to spend Christmas night but as a result of the kindness and care Anshul showed, we felt like we were at home and with family. Thanking God for Anshul and this Christmas blessing . With people like Anshul on staff, the Marriott will always be my preferred hotel of choice Giving this hotel Full stars

They make it really inconvenient to contact the hotels that you book. I had made many reservations this year at different properties and need to contact ahead of arrival to plan my trip but the only way to do so is to phone at huge expense. When you do phone, the departments you need to speak to go to voicemail and don’t call you back when you leave a message. When you speak to reception they ask you to call back as no one is available, sometimes but not always at inconvenient times as in different time zones. So instead of having a relaxing and well planned trip, you are chasing after them to try and plan. When they email you a few days before and you reply they don’t answer. The whole thing is hopeless and if you want to raise this fundamental issue to help them improve their poor service, there is no option to do that either. Hence putting it on here, in the hope they read it.

NO MATTER THE HOTEL, the Bonvoy program is def a scam. No advantage over Joe Smith walking in off the street. In fact, the opposite. Online selections for members and member point use is restricted. Try to apply AAA or senior discount and room selection is further restricted. Staying multiple night, but don’t have points to cover a full night? They’re happy to apply your points to reduce cost of one or the nights, but the cost for the other nights is automatically increased. WTF??!! Yeah, can you believe that?? I’ve been a Marriott/Bonvoy member for many (+10) years and I’m quite tired of the abuse. I’m done with staying at ANY of the Marriott properties. They don’t deserve my money. Stay far away from becoming a Bonvoy member!

I stayed at multiple Marriott properties in Japan during my recent trip, choosing breakfast-inclusive packages at each. As a vegetarian traveler and Marriott Bonvoy member, I expected these globally renowned hotels to accommodate basic dietary needs. Unfortunately, I was extremely disappointed by the lack of vegetarian support. Each morning, the buffet was heavily focused on non-vegetarian dishes, and only one or two very basic vegetarian items were available — often repeated daily without variety. Even simple staples like tofu dishes, sautéed vegetables, or egg-free entrees were missing. Most days, I was left with boiled vegetables, white rice, and a potato item — not what you expect from 4–5 star hotels. When I asked staff if the kitchen could prepare something vegetarian, I was told there was “nothing extra we can make.” There was no effort or flexibility, and that was deeply surprising given Marriott’s stated commitment to cater to special diets. I booked these premium stays expecting inclusion and care — but I felt overlooked as a vegetarian guest. It’s frustrating to pay full price for a breakfast experience that doesn't meet even the most basic needs for someone with dietary restrictions. Marriott’s literature says they cater to vegetarian diets, but my experience in Japan did not reflect that promise. I urge Marriott to: • Train staff to understand and accommodate vegetarian guests • Offer clearly labelled, satisfying vegetarian options at breakfast • Show real commitment to inclusivity for all dietary preferences I sincerely hope Marriott will act on this feedback — because a brand known for excellence should ensure that all guests, regardless of their diet, feel equally welcomed.