Marriott InternationalReviews of marriot.com

This is Coutyard in Liberty station about Ms. Jesse in the bar Wanted to take a moment to say what everyone at Liberty Station already knows: you are absolutely one of a kind. From the second you're behind that bar, the whole energy of the room shifts. Your enthusiasm is contagious, your smile is genuine, and your passion for what you do shows in every single drink you pour and every conversation you have. You don't just make great cocktails — you make people feel like they belong. Liberty Station is lucky to have you, and honestly, so is everyone who gets to sit across from you. You're not just the greatest bartender in town — you're the heart of it. Thank you for everything you do. Keep being the incredible force of nature that you are! 🥂

I am extremely disappointed with the lack of effort and accountability shown by the Marriott Outer Ring Road, Bangalore, in resolving an issue from my most recent stay. The problem relates to incorrect charges applied to my bill, which I raised repeatedly both during and after my stay. Despite flagging this issue multiple times, the response from the management team has been consistently poor. On each occasion, I was told that someone would “get back to me within five days,” yet no resolution or meaningful update ever followed. This pattern has continued since November, with no clear ownership of the issue and no attempt to correct an error that is clearly theirs. What is most frustrating is not just the billing mistake itself, but the complete lack of urgency or customer focus shown in addressing it. For a brand like Marriott, I expected far better service, communication, and professionalism. Unfortunately, based on this experience, I have lost confidence in this hotel’s management and service standards. If I were to travel to Bangalore again, this property would not be on my list of places to stay, and I would hesitate to recommend it to others.

Always had a great experience. Clean rooms. Friendly staff. When the one time I had a gripe (loud neighbors), the manager took care of it immediately. I appreciated that very much.

I stood at the Marriott courtyard in Woburn Massachusetts staff was nice and polite but extremely over priced for limited options and not very many options for children. Very noisy and boisterous children allowed to play in bar area where one would like to go in for a drink but after seeing that who wants a drink many behind the scenes fees to say the least when u get to the hotel it’s a whole charge for items not mentioned in the website. They charge a ridiculous 50/night fee for incidentals and after two weeks I’m still struggling to get my fee back as I paid cash for everything for the remainder of my trip. I have left messages for assistance which have gone unanswered which is completely inappropriate so find somewhere else to stay.

Front desk lady was amazing. The hotel and whoever is running it. Is not. Marriott should remove there name from this place. It's dirty and not well maintained. I don't know what's worse. The burn pits in Iraq or staying the one night in this dump. On top of this Marriott customer service wouldn't move my reservation to another hotel. So instead of moving to another Marriott property I'm now going to stay in an IHG property. Marriott is going down hill. It's a shame

It was taking a while for my car to arrive and the Valet manager at the Element by Westin a Marriott property, approached me to ask would I be willing to get it myself if he drove me to it because the valet was having trouble getting it uphill.(manual transmission) Guess where this is going...Suddenly there my car appears emitting a horrible stench. I wasn't going to drive it as I was on a road trip and suspected the clutch and transmission were burnt up. Long story short, The manager sent the valet home for the day and let me leave my car in the valet lane for it to be towed to a repair shop the following day. I had 4 witnesses to this. Repair shop confirmed transmission was severely damaged due to driving on the emergency brake uphill and lack of knowledge driving a manual auto. $4000. repair and PMC i Nashville refuses to cover. This is who Marriott entrusts your vehicles with, YELP 1 star rating with 58 reviews as of today.

I have been a loyal Marriott Platinum+ member for 7 years, but my recent experience at Aloft Bengaluru Whitefield was extremely concerning and unsafe. Back in February 2024, I reported a serious safety hazard at this hotel — dangerously wide railing gaps on multiple floors that pose the risk of a child or adult falling several stories. After nearly a year of follow-ups, Marriott’s OCA team assured me that the issue had been fixed and even shared photos claiming compliance. However, during my August 2025 stay, I was shocked to see that the hazard was still unresolved. Only one floor had been partially corrected; the rest of the property remained unsafe, with railing gaps of nearly 24 inches. It was so dangerous that I could not allow my child to walk to the lobby or restaurant without supervision. This raises very serious questions: why was I given false assurances that the issue was fixed? Why is the hotel still operating when it clearly fails Marriott’s own safety standards? And why has this not been corrected after almost two years? Until Marriott addresses these issues, I cannot recommend this property. Guests — especially families with children — are being knowingly put at risk.

I’m not sure what has happened to Marriott, but the brand has become almost unrecognizable. From what I can tell, the decline began after J.W. Marriott, Jr. retired and his successor, Arne Sorenson — who, while not a Marriott by name, truly embodied the company’s values — passed away far too soon. Since then, it feels as though Marriott has thrown the baby out with the bathwater. Gone are the core values that once defined the Marriott brand: service, quality, efficiency, professionalism, and esprit de corps. This review isn’t about one bad experience at a single property. My concern is broader — it spans the entire Marriott portfolio and even extends to their reservations and call centers. Today was a particularly disheartening day. From the New York Times to Microsoft to Marriott, I encountered one abysmal customer service experience after another. It felt like I was dealing with the customer service standards of a discount chain — not iconic American institutions. (To be fair, the Wall Street Journal stood out as the lone exception, delivering truly excellent service.) My experience with Marriott’s phone system was especially frustrating. Reaching a human being was a battle. The voice response system was relentless in pushing me toward a text message option I didn’t want — despite my repeated refusals. Marriott may categorize its W and J.W. brands as luxury-tier, but, Marriott Central Reservations delivers a Fairfield Inn-level experience at best. As a frequent luxury guest, that disconnect is glaring. I never thought I’d consider moving our business away from Marriott — but here we are. The experience of being a Marriott customer has become exhausting and, frankly, untenable. It’s astonishing to think that a company once synonymous with hospitality may now need to send its executives to the Ritz-Carlton Leadership Center or even the Disney Institute just to relearn what service means. It’s a strange day when I find myself hoping Mickey or Minnie Mouse (at the Disney Institute) can remind Marriott how to treat their guests.