MarmotReviews of marmot.com

Terrible customer service! No exchange policy and they will not honor the sale price on a return. You have to re-order and if it's not the same color (because they are out of stock) you get nothing. I will never order from this company again

Company does not honor its promised discount of 15% to new customers. Don't be fooled!

There is no customer service at marmot. If you buy a sale item you get 0 warranty and 0 chance for refund/exchange and they will consumately hate you as a costumer. Marmot is a scam company that doesnt value their own product line/customers. Hood on my Marmot Shadow broke in a matter of days and they basically told me where I could shove it. I would never buy from this company or even try to contact them again. Also they delete all one start reviews from their site which is a further scam to keep their ratings high. Beware that when you buy sale items from Marmot you cant get customer service, warranty, exchange, or. refund. You're STUCK.

Last winter I wanted to buy a pair of winter jackets, each of which costs around $600-$700. Placed an order on the official website with delivery throughout the USA (to New York). I had just arrived and could only pay with a Bank of Georgia card. The order was confirmed, the money was debited, then the order was canceled and the money was returned. After talking with them, I found out that they do not accept cards from banks outside the United States. They told me to pay with an American card. And here it is winter again. I made an order an hour ago, indicated an American card (Bank of America), but it gave me an error. I tried three more times with three different payment methods (American payment methods), but it gave me the same error. At the same time, when I tried to pay through Pay Pal, the money was debited (frozen). Last time I went and bought what I wanted on the Patagonia website. I think this time, if things go like this, when they return my money, I will also go to buy on the Patagonia website.

I purchased a Marmot down sleeping bag, the Paiju 10, for $765. I've owned it for 2 years and have used it on and off, but not a whole lot. Last month on the first night of a 4 day hike the zipper failed, leaving me cold every night as I ttried to wrap myself in as best I could. The company offered to fix the zipper, but won't pay for postage. From my experience the quality and customer service of this brand are both terrible

I had a great down vest that I bought over 10 years ago. The zipper failed and the customer service experience was great. I wanted it fixed because the vest was useful and fit well. They offered a cash alternative and I ordered the "new" version of their down vest. The new model was of poor quality and not warm like the old model. It was filled with 80% recycled down and 20% Kapok versus 100% goose down. The fabric itself was recycled as well and not of the quality that I had been accustomed to with Marmot. I am so disappointed in the garment. I wish they offered to have the zipper replaced.

Would vote a 0 if I could! Wouldn't recommended Marmot brand to anyone for a few reasons. Had a pretty frustrating experience with the company after purchasing a gore tex raincoat. After roughly a year, the jacket leaked and the zipper broke... The most frustrating part has been redeeming the credit for my jacket. Marmot customer service team is very impersonal, and VERY slow to respond. I don't plan on getting my purchase anytime soon. Have emailed multiple times over the past year and have had either no response or a very slow, unprogressive reply. Super disappointing to see a company like Marmot shifting their focus from customers and quality.

Seeing a notice somewhere that Marmot has a lifetime product warranty reminded me that I had a 20-yr-old Marmot raincoat whose inner lining had peeled off. I thought: wouldn’t hurt to try to submit it under warranty, even though I expected I’d be out of luck since I didn’t have the receipt and so much time had passed. I submitted a claim, provided the requested photos, and was surprised to be issued $150 credit, enough to get a replacement raincoat. It blew my mind that Marmot was willing to replace a 20-yr-old product. Best warranty experience ever. As I go to post this, I see someone else had exactly the same experience I did with the same kind of product. I echo her enthusiasm for Marmot.