MarmotReviews of marmot.com

Marmot began from 2 friends in the 70's who cared about putting out quality products and providing great customer service. I've purchased tents and bags with the Marmot brand over the years and never had a problem, but I've always dealt with online gear sellers and never directly with Marmot. I made the mistake of purchasing recently directly from Marmot with the following expectations as currently stated on their site: Free 3-Day shipping and free returns on all orders. Terms & Conditions Please note: 3-Day shipping is the speed of the shipping. Orders take 1-3 business days to process before they are shipped. Please consider this timeline prior to your purchase. Marmot if you can't meet the shipping parameters you've stated then by all means update your website to state that it may take 2 to 3 weeks to process your orders and don't stick your collective heads in the sand and pretend nothing is wrong... It's now in the 2nd week and soon to be starting my 3rd week for me and I found out they don't have adequate phone service for any semblance of a Customer Service Dept. When I login to my account it still shows "Processing" whatever that means. I did get an automated reply to my online query but to date no one has responded which from what I've read on these reviews it seems to be par for the course. Your company needs to take lessons from Patagonia and North Face when it comes to how to run a successful business...

I purchased a coat last November. It was a beautiful coat but a little snug in some areas for me. I submitted for a return and was planning to re-purchase in another size. My return never made it... it was lost by the delivery carrier. Now I do understand that this is not Marmot's fault but I did reach out to Marmot to try and figure out what I was to do once I realized my coat was shown to be in Salt Lake City for several weeks but hadn't made it to Marmot. I wasn't sure how to proceed since the shipping label was generated by Marmot not me. No response. They do not have a staff that answers phones. There's no option to even leave a message. Their website says their staff is working from home. I submitted online forms. Crickets. It's been months and I've never heard back in any way, shape or form.

Customer service never responds to inquiries. I have been a customer for a long time and I have bought many items from Marmot. After having some problems with some of their products I reached out several times. They never respond. You cannot get in contact with them. I do not understand but there are plenty of other similar companies I can give my business to. For my most recent request all I needed was replacement buttons because multiple broke and even them telling me "no" would be sufficient. I still like their products but if you have a problem you are on your own.

I was given a Marmot jacket for Christmas. Within a month the fabric had pllled up worse than I had ever known. Marmot has made their customer service web site not to work. It is also impossible to talk to them on the phone probably too many people complaining about the quality of their products Neville Duffield Cincinnati

Terrible. Bought a jacket online and then was told it was out of stock a week later and offered nothing for the inconvenience. Left a review and Marmot screened it out. So apparently their customer service team focuses only on removing negative feedback, not resolving it. Never will shop with Marmot again.

I ordered a jacket from marmot 2 weeks ago on marmot.com, it says 3 business days shipping but it never get delivered. The status is always “processing”, I wonder if they are making every jacket from the scratch by one person. I’m calling every day trying to cancel the order. I never expected this would be so slow and such bad experience.

Customer service non-existent. I ordered a “del norte” shirt. Got here and the bag looked like someone had skidded over it with a forklift. Tore open and a big grease(?) stain over the right side pocket. Sent 3 emails to what Marmot implies is their “customer service” department ... Crickets. Not even an acknowledgment that my multiple emails with pics were rec’d. Thought I could get their attention by posting a review on their site. Got an email back 5 days later from one of their corporate tools saying that my review did not survive their “moderation” panel. Just a bunch of socialist loser a-holes. “Never again” with these morons would be an understatement.

I attempted to give the following feedback and then received a message from customer service saying it did not fit their criteria: Paid for 2 day shipping jacket arrived 2 weeks later. I ended up buying a different jacket for a trip. Send a message to customer service x 2. Never heard back. Returned jacket, received an email saying it could be 3 billing cycles before I receive a refund. Never would purchase anything ever again. And I am still out $16 for expedited shipping.