Excellent value
Excellent value, The sales representative was patient and answered all of our questions. We bought exactly what we were looking for without feeling pressured, it was a pleasant shopping experience.
By George G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
331 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop our name brand mattresses - factory and warehouse liquidations for up to 80% off retail. Visit locations in Tennessee, Indiana, Kentucky today!
Marks Mattress Outlet (marksmattress.com) has 331 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
331 approved reviews, newest moderated first
Excellent value, The sales representative was patient and answered all of our questions. We bought exactly what we were looking for without feeling pressured, it was a pleasant shopping experience.
By George G.
Customer service was excellent. On the spot financing. We got everything we needed and a few extras.
By Watts
Me & my wife waited over 2 hours just to have the paperwork done . We arrived at a little after 5:30 and did not get out of the store until closing time 8:00pm. The salesman was not properly trained.
By Alvin FiTe J.
Response from Marks Mattress Outlet· Apr 11, 2018
Thanks for taking the time to write a review. We appreciate the opportunity to improve the quality of our service. It was very busy on the day you were in the store, with several groups of customers in the store at the same time. We were also working with a new no-credit-check financing option on that day, which caused some delay in our processing your sale.It was clearly a training issue with the new financing system. We are never satisfied with our customers having anything but a stellar service experience at Mark's Mattress Outlet. We sincerely hope that you will give us a chance to prove our reputation by stopping back in one of our stores for your mattress needs.
Ben was so awesome. You have a great salesmen on your hands there. He was very knowledgeable and approachable. Not a common trait in a lot of customer service people in the city of Evansville. We will def purchase from you guys again and let people know how great the service and prices are! Thanks!
By The H.
Great experience both on the purchase side and the delivery side.
By Stephanie M.
They had great customer service and advice. 2nd bed to buy from them.
By Dan D.
Great customer service!!! We will definitely be back again!
By Jamey C.
Love the mattress. Excellent. I put the Mattress in layaway, there was a misunderstanding at one point about when i paid, but got it figured out
By Zoe