So far the sleep natural mattress was…
So far the sleep natural mattress was the best buy we found and the mattress was the most to our liking over others.
By Susan H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
331 reviews
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Marks Mattress Outlet (marksmattress.com) has 331 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
331 approved reviews, newest moderated first
So far the sleep natural mattress was the best buy we found and the mattress was the most to our liking over others.
By Susan H.
bought twin bed and box spring...took it home and found the box spring was too tall for my son's bed. couldn't return it. literally 15 minutes from purchase. need to have flexible policy.
By Disgruntled P.
Response from Marks Mattress Outlet· Sep 6, 2018
Robert, Thanks for calling this to our attention. While we cannot take returns for our mattresses, of course, you can return the foundation! We have a low profile foundation that could work for you. Please contact your local store to arrange a swap for the correct foundation. I will notify our Nashville Regional Manager that you will be contacting the Charlotte store on this.
Great mattress! Great customer service. On time delivery. Even on Labor Day! My next mattress will be a Mark’s Mattress!
By Averi
Arthur was my sales representative and he did an amazing job with helping us
By Sherrance H.
We visited Mark's Mattress Outlet with the intent to "just look" like we have other places. We definitely needed a new mattress, but we honestly didn't know what we really wanted. Mark's is very close to us, so we had been meaning to stop in for a bit. So glad we finally did! Matthew was wonderful! He was so helpful! The entire experience was like working with a friend we'd known forever! I jokingly laid on a Kluft mattress that usually sales for an insane price that I would never ever in my dreams be able to afford. Well, that little "joke" turned pretty serious because I took that thing home with me! I tell my husband that I feel like a princess in my new bed! It is seriously amazing, and without Mark's I wouldn't be able to call this amazing mattress mine!! I will definitely be recommending Mark's (and Matthew!) to everyone.
By Christy S.
Very satisfied
By Robert F.
Travis was very knowledgeable and made this big decision easier. Got a great deal, quick delivery and we’re loving our new mattress purchases!
By Melanie
Very friendly and helpful
By Angela W.