MakabooReviews of makaboo.com

I ordered a bib with my future God-daughters name on it as a gift. What I received was a bib that was misspelled. I reached out to my contact at Makaboo regarding the incorrect spelling. I sent the contact a picture of the bib as well as a copy of the spelling I had ordered. I was then informed that the font I chose was the reason why the bib looked the way it did along with a copy of what the bib looked liked on their system with the name and spelling. I had never seen an image of what my order would look like before placing the order. I will NEVER order another item from Makaboo and will ensure to share my story with others so this will not happen to them.

I ordered to customize a baby blue plush blanket with my babies name and it was definitely not what I expected, it's unreadable and sloppy, maybe it was a font I chose or because it was a plush blanket, even so they shouldn't have that option if they know it will not come out neat

We were very disappointed in this lovey. It is not soft at all.

Wanted to love this company but unfortunately too many mistakes and poor customer service won't allow that sentiment. We ordered two identical blankets to give as a gift, and expected delivery was 7-10 days after placing the order. However, after not receiving any emails confirming shipping or tracking info for a week, I called on the 8th day to confirm the status of the order. There was no answer and I had to leave a message for customer service. The following day, my phone call was never returned, however, I suddenly received an email stating that the order had finally shipped. The order was received 7 days later, making the receipt date a total of 14 days after placing the order. Then, upon opening the box, there was only ONE of the blankets ordered. I again called customer service and left additional messages as well as sent an email to the owner, to see if there was a second package on the way with the additional blanket we had ordered. Again, there were no answers and no return phone calls or emails. I called AGAIN this morning and was told by the customer service rep that things there were "very hectic" and she just got my message. She confirmed that it was their mistake and someone forgot to look at the quantity of the order and only made one blanket. She then said she'd have another blanket made and shipped today. This is curious to me since it takes 7-10 days normally to fulfill the order and have the item made, but anyway... She refuses to give us a refund for the product and would only offer $20 off the next order, which of course, is not helpful since we will never be ordering anything from here again. She did admit fault was on their end and these mistakes happen, but that there was nothing they could do. Meanwhile, we needed to give this gift days ago, and now are stuck without a gift and waiting....