Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
217 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
217 approved reviews, newest moderated first
I have 2 packages from different vendors sitting in the Urbancrest Ohio facility apparently not moving. Should have been to me days ago. Terrible. It's almost 2025 and this is the best in delivery logistics that they can do? I am ashamed for them.
By Craigmus
I have two packages that have been sitting in Ohio for over a week not moving. No one seems to know when or if they will be delivered before Christmas. They aren't even sure if they are in Ohio. This shipping partnership is a joke and an insult to the the people who trust UPS and the USPS.
By Ralph
I live in a secure building with my name on a call-box, yet ZERO attempt was made to buzz in. They IMMEDIATELY marked my package as "return to sender." They blamed a missing unit number on the address. My building has a package area. There were other packages there. Looks like this will be another "lost" package for UPS Mail Innovations, as my package came from Canada & they are not accepting anything international due to a strike. How convenient for UPS Mail Innovations!
By jrxmix
Two orders for Christmas presents have been shipped using UPS and Mail innovations. One order for my son from Redbubble left California and sat for a week in Ohio before finally making to central NY. An order for my granddaughter from Brumate in California also ended up in Ohio as of December 5th and it’s been 11 days without any updates, other than it’s next stop is supposedly Buffalo, which is the wrong destination. Useless company which UPS should be ashamed to even consider owning.
By Ed R.
I'm going to start checking to make sure that companies that I order from are not using UPS Innovations. I would rather pay more than have to wait so long for packages.
By Jack
Should be -stars, what a joke always the next day, they should eliminate the ups or anyone who uses mail innovation
By Dusty
Absolutely horrible. Why any business would ship using this service is unbelievable. Any business who continues using this service will lose business. Deliveries are lost, or delayed for weeks. Bradford Exchange uses this, and I will never order from them again. Any place that tries to use any form of USPS will never get my business. USPS moto should be, "close enough." We only missed your delivery by three houses.
By Tom M.
Delay After Delay After Delay, with no updates. Any shipping issue I've had delivering to a customer has been through this service. I can only wonder what happens to the countless lost packages.
By William S.
