Worst shipping company.
Waiting 2 to 3 weeks for two small packages to be delivered from TN. To La. I'm going to check before I order anything from now on and if they use ups I will shop somewhere else.
By Charles
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
217 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UPS Mail Innovations is a high-volume, customer focused mailing service provider. From postal costs to time in transit to packaging labor, our services streamline, optimize, and synchronize your domestic and international mailing process.
Mailinnovations (mailinnovations.com) has 217 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
217 approved reviews, newest moderated first
Waiting 2 to 3 weeks for two small packages to be delivered from TN. To La. I'm going to check before I order anything from now on and if they use ups I will shop somewhere else.
By Charles
UPS mail innovations is the slowest and worst shipping method. My package is now lost and I cannot get an explanation of what happened to it.
By PHILIP B.
I don’t believe either the company or UPS are saving enough money for this agreement. Our package made it to our city on UPS. Then after transfer to USPS, was sent out of state adding several days to the arrival time. I’m not sure USPS even knows where it is anymore.
By J S.
I’ll check if the retailer will ship my item via Mail Innovation, if so, I will never order & instead buy from the competitor. Never again will I buy from anyone who ships this way. It’s a nightmare of an experience!
By customer
My fabric supplier switched from USPS & FedEx to UPS Mail Innovations and it has been terrible. Packages take an average of 5 days to go from NC to TX, and are typically held up 1-3 days when they change hands from UPs to USPS. Why would a company pay for longer, more unreliable shipping? It’s really blowing my mind.
By J&K M.
Basically exactly what everyone else said. I ordered something weeks ago (and it was only shipping from a hobby lobby in my state) and the delivery date keeps getting pushed back, it has changed 5 times now and was originally supposed to get to me 2 weeks ago. Tracking has been stuck for 9 days now with no updates. Just going to have to call the company I ordered from today and have another sent- and request they NOT use mail innovations. Can't get any help or anyone to tell me anything.
By Alexa P.
My package has been sitting somewhere for 19 days and hasn't even let the USA to come to australia yet !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
By Mike W.
I've always used their service and ever since they launched their art specific programs I'm very very happy with their service they're very reliable I even trust my high quality canvas prints
By Kostadin K.