Magpul IndustriesReviews of magpul.com

Total Fail! Ordered 2 Daka Organizers and they cancelled my order: "Your order #003935881 has been cancelled by our fraud detection system." Maybe they should upgrade their fraud detection system or use some AI - any type of intelligence would be highly welcome. Sounds like a great business plan. My "dump ass" detection system tells me not buy anything ever again and advertise their great service. Happy Bankruptcy!

First, I ordered the wrong part. My fault, no one else, but Magpul must have know this, (they included a pre-paid return. LoL) called spoke with the nicest lady , she apologized for MY mistake. She stated that the next day she was off, but she would make sure the correct items were shipped OUT IMMEDIATELY, so that I would not have to wait two weeks. Recieved my notification that correct parts have been shipped the next day Best customer service I have had in years. So sorry I can not remember her name, but the call took place on Dec 12, 2024. Magpul, if this is your standard training, then Congrats, but not then please learn from HER. She is what will made your business. David Ware, zephyrhills fl.

Products are a staple of the industry but the customer service is hit or miss. If you shoot you know they are a name that's hard to not use but they seem to hire some people who just don't know what they are talking about for customer service. I have had some great customer service and I've had downright hurtful customer service from them. buy the products but be advised that if you need any support you may want to double-check everything that's passed on.

I have previously shared my great experience with this company. They just keep getting better. Order processing and shipping is now one of the fastest. They are my go to first company for shooting accessory. The quality of their products are top tier. Pricing is fair.

Sent me the wrong order and when I sent it back they never refunded me and won't respond to the 4 different emails I've been sending them. So they just stole 30 bucks from me.

Everything that they manufacture is Top Flight and their customer service is great!

They are very slow at putting together orders and are always out of stock on a lot of items. They need to hire a couple more warehouse members apparently to put together orders

All years I’ve been buying from Magpul I’ve never once been dissatisfied. They have a good product for the price. The customer service is amazing and shipping time is decently average. No complaints about the quality of the products. Far as the product goes I’ve bought their grips and stocks, that’s about it.