Unreliable constantly of line
Unreliable service, bad support and constantly of line. Keep away from this provider.
By Tom G.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
27 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MagicTv Box is listed under Industrial Supplies in San Diego, California.
MagicTv Box (magictvbox.com) has 27 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 17 reviews with 1 star · Clear filters
Unreliable service, bad support and constantly of line. Keep away from this provider.
By Tom G.
Every time I am trying to turn it on , it takes forever to upload. Every time I have to watch it , I need to disconnect the box, the router and make a call to the the support team . They are helpful most of the time but I wonder why I can’t just turn it on and watch it without wasting at least 20 minutes to set it up .
By Mustafa M.
I have stayed with this company for the past few years. Their channels freeze up constantly. Recently I complained for the first time. I was treated rudely and was told of I keep complaints, they bar me from further contact. I asked for a refund and was told no way. To me the product is basically good but the people running it don't care about the consumer. Save your money.
By Michael S.
I stayed with this company for multiple of years . I referred so many people . When I asked for the 1 year free , they said , some of the people I referred cancelled. They said it was my job to bring them back and reactivate if I wanted the free year. I told them , people cancelled because service was bad and freezes a lot . Don't waste your money. Don't believe they will give you anything free if you referred anyone . That was from experience.
By RM R.
Had to return the box , was down for more than 4 days
By Mai
Awful. Do not buy. Fake tv box. I have asked my money back. Do not buy.
By Patrick P.
It is not working.
By Magdy S.
Hate it, terrible service, terrible quality and the worst customer service
By Peter A.