Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
202 reviews
Magical VegasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing! Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Magical Vegas (magicalvegas.com) has 202 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
202 approved reviews, newest moderated first
Never had any problems with this site. Fast cash out
By AMP BARNSLEY P.
Response from Magical Vegas· Aug 28, 2023
Hello, Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you are enjoying the site. We really hope that the next time you log in, it is a much more experience. We will be working hard to make sure of this. Regards, The Magical Vegas Team
Wouldn't waste your time. Won a wee bit from £1 spins when I first Joined which got me into this site but since then put in a crazy amount of money and haven't won a single thing since. You will pay and deposit and play and deposit and it just never pays out. There's much better sites out there. Also it restarts your game when you're in the middle of playing.
By Hannah
Response from Magical Vegas· Aug 14, 2023
Dear Hannah, We are sorry to hear about your disappointment with your recent experience. We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers. Similarly, if you would like us to investigate anything for you, please let us know by emailing us at [email protected] and include full details of your concerns. Regards, The Magical Vegas Team.
Do not waste your money or time! They added a £5 bonus which carried a 30x wagering requirement to my account during my game play session without informing me. I deposited 165 pounds and finally won off my own money deposited. They confiscated my funds as a wagering requirement despite the fact that I had not use their money at all. When escalated to the rewards team, instead of accepting responsibility for their wrong They offered me £50 and kept my £275. I was a member of this site for 8 years deposited over £57k during the 8 years and I have read stories such as mine, honestly ignored them thinking it was not real but I garuntee you it is very real. They are thieves! They will steal your money and there is absolutely nothing that can be done once they have taken your money. They do not apologise and they do not care how much you have spent on their site. They do not care about customers and have zero loyalty. They break their own terms and conditions but expect customers to follow their rules. I have never had one bad word to sag about this site until I experienced this myself. Gambling is down to luck however, when a customer finally wins it is not admirable of a casino to confiscated their winings rather than accepting wrong apologising and honouring that customers winngs. As a consumer in 2023 you demonstrated that you have zero intentions to own up to the faults and errors of your site and teams incompetence which is a shame. Everyone, please I urge you stay clear of this site.spend your money elsewhere as you do not deserve to experience what I did. Do not send me any scripted apologies as you are a thief and one day you will be caught and punished for the illegal activities on your site.
By Marika
Response from Magical Vegas· Aug 4, 2023
Dear Marika, Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience. We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this. With regards, The Magical Vegas Team
Made a £400 withdrawal and within 10 mins my account is blocked for verification, even though I've had a previous withdrawal. Already waited the 72 hours for this check to take place and been advised it can take another 48 hours. Logged a complaint but cant speak to anyone in complaints team, just people in customer service with poor english
By Gunners23
Response from Magical Vegas· Jul 17, 2023
Hello, Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience. Should you would like us to investigate anything for you further, please let us know by emailing us at [email protected] and include full details of your concern, as we cannot discuss accounts without verifying customers. Regards, The Magical Vegas Team
Want prize? I didn't get anything 😕
By Julie
Response from Magical Vegas· Jul 10, 2023
Hello Julie, Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience. Should you would like us to investigate anything for you further, please let us know by emailing us at [email protected] and include full details of your concern, as we cannot discuss accounts without verifying customers. Regards, The Magical Vegas Team
Magical vegas the best
By Temitope A.
Response from Magical Vegas· Jul 4, 2023
Dear Temitope, Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you are enjoying the site. We really hope that the next time you log in, it would be a much more amazing experience. We will be working hard to make sure of this. Regards, The Magical Vegas Team
They don't pay out cashback from promotions. Live chat is of no help.
By Mat
Response from Magical Vegas· Jun 14, 2023
Hello Mat, Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience. Should you have any evidence to show any errors or malfunctions or if you would like us to investigate anything for you further, please let us know by emailing us at [email protected] and include full details of your concern, as we cannot discuss accounts without verifying customers. Regards, The Magical Vegas Team
Never gave me the deposit bonus, spent 1hr speaking to bellends that sorted nothing!! Stay away from this clown site!!!
By Ben P.
Response from Magical Vegas· Jun 12, 2023
Dear Ben, Thank you for your review of Magical Vegas online. We are sorry to hear about your disappointment with your recent experience. Your feedback has been passed on to the Magical Vegas Team to investigate. Please email us at [email protected] with your account details and we will look into the issue you experienced. With regards, The Magical Vegas Team.
