MadisonseatingReviews of madisonseating.com

HORRIBLE service if you ever need anything fixed under the "10 year warranty" They wanted me to spend over $200 in packing and shipping costs to get a $16.00 bolt replaced on a chair I received less than 9 months ago for just under $600. When I very professionally called them out about this and showed them a link to the part with a price of $15.50 per bolt on Amazon.com they tried saying their supposed cost for one bolt was $24.99 plus shipping and gave that to me as my only other option. I replied back asking about the items they had offered to sell me "at cost" that WERE SUPPOSEDLY COVERED UNDER THEIR "WARRANTY" but they continued to be rude and ignored my questions. They even blocked me on Facebook when I filed a complaint with the Better Business Bureau. Here I am paying over $40 out of my pocket and repairing on my own for something covered under a warranty. By the way, the response from Madisonseating.com below is a slander. The part broke because someone used excessive force to install the bolt prior to shipping the chair to me (manufacturer recommends 180 inch lbs of torque to be used and it took almost 100 FOOT lbs of torque to remove the bolt for repair).

Damaged chair received… I ordered a chair from Madison seating and the chair I received was damaged and not even the correct style that I originally ordered. I submitted an email through the website with pictures of the damage and a copy of my receipt. I let them know that this wasn’t even the same style of chair that I had ordered. I received a few responses and we came to a resolution. A replacement chair is being shipped and I don't have to worry about the return on the damaged product. I will definitely continue to do business with Madison and refer others. I’ve orderded from them in the past and the products and service have always been great. Thank you for your wonderful customer service!

A dishonest company and used threatening tactic. Had to dispute thru my credit card before finally getting a credit. But returned the item anyway.

Madisonseating had a great price for the chair I was looking for, it was great and easy or order online. It wasn't amazon 2-day shipping but I received my order in a reasonable amount of time. During delivery the package appeared to damaged and the chairs caster was broken. It was easy and a nice experience emailing the Madison team with some images of the damage in which they offered to ship out a replacement chair.

I ordered 7 of the same steelcase chairs from Madison Seating and after a few months 1 of the 7 chairs broke. I was instructed by customer service to send an email with a picture of my broken chair. Within the same day I received an email back from their service department letting me know they are going to send me a brand new chair for free and without having to send the broken chair back! Have no complaints about the other 6 chairs. People prefer our conference room over others because of them! Love our chairs and highly recommend Madison Seating!!!

I ordered 10 chairs (for 3 different locations) from Madison Seating which we received. Unfortunately one location received a chair that was damaged, so I contacted them over email with the details of the damage along with a couple of pictures of the damaged chair. Madison was very responsive to my email and will be replacing the damaged chair at no cost. They were responsive and handled the issue like pros. Will purchase from them in the future and would definitely recommend them to others.

I ordered a chair from Madison seating and the chair I received was damaged. I submitted an email through the website with a picture of the damage (on a Wednesday evening, after normal business hours). I received a response the following Monday and had resolution before close of business. A replacement chair is being shipped and I don't have to worry about the return on the damaged product. I will definitely continue to do business with Madison and refer others. Thank you for your wonderful customer service!

I bought a Herman Miller Celle chair from Madison... for 329$ Don't by this chair. It does not in my opinion come close to what Madison says. And if you live any distances from their New York locations... Don't bother buying from them, because you will spend a lot of money if you wanted to ship it back to Madison. The issue I had with the chair was that the only adjustment that it has is for height. In reading their description here below. I was lead to believe that this chair would be something a lot more adjustable then it really is. The Celle chair fits 95% of the North American population—tall and short, slim and not-so-slim. And you still have a full range of adjustment controls at your fingertips. So you can make the seat higher or lower, move the armrests, control the tilt tension—personalize the chair to fit the way you want to feel." So when someone reads that it gives the impression that this chair would have more then just a height adjustment available for the user of this chair. I got the chair, I found that you cannot adjust the arms, the seat cushion was very thin. I tried to sit in it for 30 minutes. Very uncomfortable. So I contacted Madison... they told me that the chair had fixed arms and that is what I ordered. And parroted below what the features were on this specific chair. Features: Intelligently Pliable ??? Upholstered Back Not upholstered Human-Centered Design ??? Adjustable and Adaptable Only adjustment is Height. Pneumatic Height Adjustment -True Fixed Arms True Tilt Tension & Limiter - A spinning knob that is on the lower front of the chair that does nothing. In the same email they touted that their priority is Customer Service and reminded me that I had a 30 day money back policy. They informed me that I would have to ship this chair back and incur shipping costs and a 50$ restocking fee. So I checked UPS 272$ to ship, FedEx 358$ to ship. So I emailed Madison seating. I paid 329$ for this chair. Shipping it back at these prices would nullify any refund. I asked for a discounted shipping label from them. They ignored that request. Since business who ship in volume tend to get discounts. So I asked them to fix their web page description of this chair, because if they are telling people at the time of the description that the chair has the ability to "...move the armrests, control the tilt tension—personalize the chair to fit the way you want to feel." This detail above appears to be something from Herman Miller and seems to be misleading and does not accurately reflect the actual chair and lack of adjustments that are available on this model. They emailed me back At this time we must successfully ask that all further communication regarding this transaction remain via email only for our records. They are very unwilling to work with me. So I filed a complaint with the New York BBB.org because they have two different messages on the description of this chair on their web page. Their response that I was threatening. I guess after being sued by Herman Miller in 2015, my use of the word "misleading" as to their website description on this model of chair, appears to threatening. Google search for Herman Miller sues Madison Seating , you will find a article from M Live in Michigan where Herman Miller went after Madison Seating for selling used chairs as new. They settled the case. So I got stuck with a bad purchase, an uncomfortable chair, and my options with Madison are severely limited. Spend the purchase price on shipping it back. I went to the Herman Miller Website, this is clearly not the same chair that Herman Miller lists currently. Herman Miller List price: $1,079.99 $329.11 You save: $750.88 (70%) Not sure where Madison gets their list price info. When I examined the chair there were no factory labels, model info or part numbers on this chair. The only indication Herman Miller was in the plastic back of the chair. So with no apologies to Madison seating - they can ship it. I can buy elsewhere. Because even Staples can offer a more comfortable chair and much better service. Maybe someone from Herman Miller can review Madison Seating website and practices. Because I am done with Madison, and I sold the chair at less of a loss then if I shipped it back.