MadisonseatingReviews of madisonseating.com

I bought a chair in early august, still haven't gotten it yet. BEWARE OF THEIR EMAILS. They always keep delaying it however they want. One month turns into the next, and the next month turns into another. I have waited for 3-4 months and I have gotten nothing. They always say due to covid but it seems like they are just making an excuse out of it now. Stay away because you won't get your chair within the next two months.

I wish I could comment on the quality of product, but I did not receive my chair after nearly 4 months of waiting and sub-par customer service. I ordered a chair mid-July 2020. The website did have a banner mentioning that COVID19 would potentially delay orders, but when my confirmation came it said 10-15 days. That timeframe came and went, but understanding supply chain issues, I tried to call them. There phone support is shut down and the voicemail instructed me to email them for an update. I emailed them in early August and was told mid-August. Emailed again when that date came and went, they responded with a canned email exactly the same as the first delay, but with a new shipping estimate of late August. Date came and went, emailed them early September, new shipping estimate of mid/late September. Date came and went, emailed early October, new shipping estimate of mid-October. Date came and went, emailed late October, new shipping estimate of mid-November. Date came and went, I sent one last email telling them I'd like to cancel if they could not provide a concrete date, they sent another canned email with a new date, not acknowledging my request to cancel, and I asked them to cancel one more time and they did. I understand the supply chain has been interrupted during COVID, but there is a way to handle customer service, and this is not it. Very disappointed in the lack of communication and transparency. When I initially saw the prices I thought they were too good to be true, and it turned out that was the case.

I ordered a Humanscale Freedom Chair after too much time working from home on dining chairs. First of all, great price on an open box item - (even cheaper than used chairs). The shipping time was a over by a few days but given the pandemic, this is understandable. The chair arrived and apart from a small crack in the plastic, was in perfect condition (feet, fabric etc. was brand new as expected). The seat of the chair was likely damaged during transit as my box was delivered upside down (I ordered a Herman Miller Aeron from Madison Seating 9 years ago with no issues). I emailed customer support with a photo in the evening and received a response the next morning. Using the phone number and email for customer support has resulted in very prompt responses both times. They were quick to offer a resolution to my satisfaction. Accidents can happen but they have gone above and beyond to make things right. I would definitely look to Madison Seating in the future due to their range of high quality brands, great prices and excellent customer service.

I would give it zero stars if possible. Absolutely terrible customer service. Inconsistent explanation of their cancellation policy. I get we’re in the midst of a global pandemic but even 2 months after the order, no update on when the delivery could be. Hated my experience with them. NEVER AGAIN

I ordered a chair on Madisonseating.com and had no problem with the process. Upon shipping the item, they forwarded the FedEx tracking number. The chair i received was clearly neither new nor in the original packaging. Instead, they wrapped bubble wrap around each piece and placed them in a non-conforming box. Upon unpacking the chair, a piece of the backrest was found snapped off and laying in the base of the box. I attempted to contact Madison via their toll free number but an automated recording stated that due to COVID their customer service group is working from home (understandable) and only able to receive and reply via email (what?!?). I sent an email and to my surprise they responded rapidly and offered to replace the chair without requiring me to repackage and return it on the condition that I left an online review. This is that review and I will update it once I receive a replacement.

Hello. I want to start that I’ve used the Leap Chair V2 by Steelcase at my work office. A great chair and one I hoped to replicate at home now that I’m working remotely full time. I came upon Madison seating and saw they had the same chairs at great prices. I went with the Leap Chair before V2, which has the same functionality, but a slightly different style. I ordered on September 29th and received my chair on October 29th. The chair was in great shape, and all seem to function properly except for the lean feature. I was looking forward to leaning more so than anything, and upon inspection, I saw a little plastic piece broken that controlled the different angles for leaning. I contacted Madison seating customer service the same day and provided what happened along with pictures of the broken part. I received an email a few days later, where they offered to send me a new chair, and I could keep the existing chair free of charge. I wasn’t expecting this outcome, and I was more than happy to take this offer. I can let my kids use the chair I received and use the new chair to have the lean feature intact that I want. I’m happy to say Madison seating will go above and beyond to make sure you’re satisfied with your purchase. Thank you, Madison seating!

Hi, I ordered a chair on Aug 20th and was told it would take 10 to 14 business days to receive. A long time in today's world but I accepted it. I sent a note to them about 20 business days later and got a response that pushed out the delivery another 14 days. I sent another note, and they pushed the date out again. Every time they are blaming delivery on their suppliers and Covid, and I have sympathy for that, but there have been many services that have had to deal with Covid and are much more responsive and forthcoming. In total I've waited 75 days total, 45 working days and have now been delayed another 30 days. Poor customer service, no one to actually speak with other than a boiler plate email. Don't buy from here, there are way better places to get the same material. UPDATE: they seem to scam the TrustPilot system with fraudulent reviews! There are a lot of different reviewers with the exact same story (and telltale bad english).

I ordered a Zody chair as I had really liked it in my old office. It was a much better price than other retailers. Customer service was great! There was a problem with the first chair so they offered to send a replacement free of charge without me having to box up and return the first one.