MadisonseatingReviews of madisonseating.com

I ordered a Leap Chair by Steelcase on March 9 and they processed my order at the same day. The delivery company picked up my order two days later and I received my order on March 15. The chair has minor imperfections and the customer service replied my email within two days with solutions. I would say this is a responsible company and cares about customer experience.

Took three weeks after ordering to figure out I entered the wrong billing address. They do not preauthorize the card when you initially enter it into their system. As a consequence when the payment method is declined, your order doesn't ship, and they appear to process payment on a weekly basis. Meaning if you mess up your payment, it's at least another week until you know if you were successfully charged or not. What's more frustrating, is I had to call them up to figure out why the order was declined. Their website and email just say "declined" and not as to why it was declined. Maybe they sell good stock, but I won't know. Forget this company.

A total scam. We bought a chair TWO MONTHS AGO. I tried to cancel the order and they won't reply. I have followed up multiple times asking for updates. They hide behind "delays from Covid-19" and don't actually fulfill or cancel orders. Don't waste your money, your time, or your patience with this horrible company.

I recently purchased a chair from Madison Seating and after a few months, the chair would not sit level and developed a really noticeable wobble. I sent a few pictures and videos of what were experiencing to the customer service department and they were super responsive. In short order they determined the chair was defective and offered to replace it for us. Couldn't be happier with the entire experience. Thanks Madison Seating!

Do not expect a positive experience from Madison Seating. 1. Their website indicated 10-14 business day lead time, however it actually took nearly 3 months. I was given 3 lead time updates along the way, all of which were woefully inaccurate. In the end, they sent me a chair different than the one I ordered. 2. The chair, listed as "Highly Adjustable," did not include all of the adjustment features pictured on the website. 3. During the course of the nearly 3 months I waited for my chair, they reduced the price of the chair listed on their website, however they refused to honor their own lower price and charged me the higher price. 4. Their "Money Back Guarantee" is a joke that will cost you significant $$ if you try to return your item. 5. Their customer service was quick to respond to emails, however the information provided was not helpful and was some combination of ill-informed and misleading.

Two friends of mine recommended Madison Seating for my next office chair purchase, so I purchased the Leap Chair V2 by Steelcase through them. My chair arrived within the advertised window of time displayed at the date of my order. Once assembled, I contacted customer service via email as I had a couple of questions about the chair functionality. I received a response from customer service in about 3 hours answering all of my questions. 5 out of 5!

I got my Steelcase Leap chair, and unfortunately, it came broken. I made a contact with the company. I got an email response within 24 hours. Annie was very helpful and helped me to solve this issue. The company is sending me a new chair.

Ordered a herman miller refurbished chair from them in late December and asked to allow up to 14 business days before shipment. This would've been mid January. After multiple follow-ups, by the 10th of February they were telling me it will be end of month. That would be well over a month and half past the expected ship date. Communication was not acceptable, always on the consumer's end to follow-up multiple times only to be told there will be further delays.