Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
514 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Madame Bridal (madamebridal.com) has 514 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
514 approved reviews, newest moderated first
The team was more than help full to get me sorted an shipped my dresses out asap. Well pleased with the service i received
By Kylie M.
Response from Madame Bridal· Nov 25, 2019
Good morning Kylie McGarrigle and thank you so much. It is truly joyful to hear from our customers and their positive experience.
Excellent experience with Madame Bridal. Dress was gorgeous, exactly my daugther's size. The free shoes are really cute, we love them too. Delivery on time! I definetly recommend this store!
By Lucia
Response from Madame Bridal· Nov 25, 2019
Good morning Lucia. We are only 3 days from Thanksgiving. During these days of giving thanks we very much thank you for sharing your experience with our future customer. Have a wonderful day and a plentiful year.
I already recieved the dress and i love it!
By Angelica C.
Response from Madame Bridal· Nov 25, 2019
Hello Angelica; Your review and your name is so fitting as every customer who purchases a dress from our small family business and writes about their positive experience is an Angel of Madame Bridal.
The most amazing customer service you can imagine! Simon and Helen have both been so helpful to me. Thanks to the both of them, my dream dress is now a reality! I am so excited for my big day and it wouldn’t have been possible without the help of Madame Bridal! Seriously, this place is unbelievably spectacular!
By Natalie L.
Response from Madame Bridal· Nov 25, 2019
Happy Monday morning to you Natalie Lorraine. It was so nice that my wife and I got to know you during a few phone conversations. We wish you a happy and joyful marriage and a wonderful 2020.
Not clear enough communication on their return policy or the fact that nothing you order is available in their store, therefore will be considered “special order”. Very misleading! They do not take any responsibility for anything!!! They are basically just the middleman for the manufacturer’s, marking up the cost and refusing to refund one cent regardless of circumstances. I ordered based on exact measurements. Now I’m stuck with a $300.00 dress that is so big, it would have to be rebuilt to fit. Thanks but no thanks. DONT BOTHER ORDERING from these unethical people!!!
By Elizabeth T.
I was not given any reason why I would not be able to receive my merchandise after being approve and charged for first payment
By LaTreaser C.
Response from Madame Bridal· Nov 7, 2019
Hi LaTreaser please see the content of the email send immediately after you placed your order. Have a good day: Customer Notified Nov 5, 2019 7:37:18 PM|PAYMENT VOIDED Your size 18 jumpsuit is not available. Customer Notified Regretfully this item is no longer available. Your installment was not charged and your order was voided.
Very patient during my search and offered extensive assistance.
By Lashae K.
Response from Madame Bridal· Nov 25, 2019
Hello Lashae King. We spoke over the phone a couple of times before placing your order. You were also king and sweet. Thank you so much for your purchase from Madame Bridal.
Excellent service and beautiful dress !!!
By Diagne M.
Response from Madame Bridal· Oct 15, 2019
Thank you so much Diagne.
