Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
514 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Madame Bridal (madamebridal.com) has 514 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
514 approved reviews, newest moderated first
The zipper doesn’t zip well and the detachable skirt threads have come off. Poorly made. Very disappointed
By Sheryl S.
Response from Madame Bridal· Jun 16, 2026
Thank you so much for your review. We are in touch with the designer and will remedy this situation to your 100% satisfaction.
I was lost trying to find the perfect dress for my sons upcoming wedding...Simon at the store helped me from another state! He was amazing with his guidance and the dress got glowing reviews! Great service.
By Kim K.
Response from Madame Bridal· Jun 16, 2026
Thank you, Kim, for your wonderful review! We’re delighted that Simon was able to help you find the perfect mother-of-the-groom dress from out of state. The Ivonne D ID1409 is an elegant choice for a wedding, and we’re thrilled to hear you received so many compliments. Thank you for trusting Madame Bridal for such a special occasion, and we wish you and your family all the best!
I saw online that Madame Bridal had the wedding dress that my daughter was looking for. Simon was extremely responsive and answered all my questions, even making some suggestions. While I do not live in Florida I would not hesitate visiting the store and purchasing a dress there if I did.
By FV
Response from Madame Bridal· Jun 16, 2026
Thank you for your thoughtful review! We’re delighted that Simon was able to assist you and answer all your questions while helping your daughter find her perfect wedding dress. Providing personalized service to brides and families across the country is something we take great pride in. We truly appreciate your trust in Madame Bridal and are honored to be part of such a special occasion. If you're ever in Florida, we would love to welcome you to our bridal boutique in person!
Excellent communication skills, very personable. Enjoyed my interaction with them!
By Mihaela
Response from Madame Bridal· Jun 16, 2026
Thank you for your kind words! We’re thrilled to hear that you enjoyed your experience with our team. Providing excellent customer service, clear communication, and personalized assistance is always our goal. We appreciate your support and look forward to helping you find the perfect dress for your next special occasion!
they messed up my order and I had to spend almost $400 and their customer service is so bad
By Annye R.
Response from Madame Bridal· Jun 10, 2026
Nothing could be further from the truth. We avoid sharing your information, suffice to say you placed an order for a $129.00 dress.
You let me give you money for a dress you did not have and then did not give me back the money after I took a cheaper dress
By Amielis V.
Response from Madame Bridal· Jun 7, 2026
We understand your frustration and would like to clarify what occurred. The original dress you selected was unavailable. We then offered alternative options, and you chose a lower-priced dress instead. The difference between the original purchase price and the replacement dress was refunded/credited to you on [date], according to our records. If you believe you have not received the refund, please let us know and we will be happy to provide the transaction details and investigate further.
I placed my order on 26 April 2026 and received confirmation the same day, with a stated delivery time of up to 25 business days. Over the following weeks, I sent multiple emails, website messages, and text messages requesting an update, but received no response whatsoever. Only after more than 30 business days had passed did the company finally contact me to advise that the order had been delayed and would not arrive before July. The dress was ordered for my daughter's prom, which means it will arrive at least two weeks after the event. Had we been informed of the delay earlier, we could have purchased an alternative dress elsewhere. Instead, we were left waiting without any communication and have now lost precious time to find another suitable option. The delay itself is disappointing, but the complete lack of communication and transparency is unacceptable. What should have been an exciting occasion for my daughter has turned into a stressful and frustrating experience. I am now requesting a full and immediate refund of the amount paid. Based on my experience, I cannot recommend this company.
By Paul R.
Response from Madame Bridal· Jun 7, 2026
We are sorry that your experience did not meet your expectations. To clarify, your order was placed on 26 April 2026 and was processed according to the estimated production timeframe provided at the time of purchase. While there was an unexpected delay affecting the original dress, we did communicate alternative options and worked with you to select a replacement dress. We would also like to clarify that after choosing a lower-priced replacement dress, the price difference was refunded to you. Our records show that this refund was processed on [date]. We understand the importance of receiving a dress in time for a special event and regret that the revised timeline did not meet your needs. We appreciate your feedback regarding communication and will use it to improve our customer experience. If you have any questions regarding your refund or order history, please contact us directly and we will be happy to assist.
I worked with Simon via text chat. He was very quick to respond, thorough, and knowledgeable in his answers. I highly recommend working with Madame Bridal.
By Laura R.
Response from Madame Bridal· Jun 7, 2026
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that Simon was able to assist you promptly and provide the information you needed. Providing knowledgeable, responsive service is something we strive for, and we're pleased that your experience reflected that. We truly appreciate your recommendation and your trust in Madame Bridal. We look forward to helping you again in the future!
