Don’t do it save your time and energy for another company
I don’t have the ability to give myself the same survey over and over again I am not the web developer of this site but apparently I am according to support after two days of waiting for a email from the chat portal on the site the support lady claims I violated their tos because i kept doing the same survey nope how is that possible every survey I did was different It seems as another user reported on here when contacting support you get blamed for their system failures and if you ask for a explanation about these glitches on their platform and explain your side instead of a solution you get your account terminated and gas lit as if you where threatening someone when all you wanted was a answer to your problem that you did not understand the support lady was rude and unprofessional and when I told her I would leave a review about them she claims that i’m now making threats to the company since when are customers not allowed to leave reviews? I wasn’t seeking compensation i don’t think $5 is worth it I was gonna ask them later to deactivate my account and let it go normally I don’t leave reviews even when it’s a good review but when she responded with her rudeness I was baffled and had to let it be known about my experience also because others users reviews seem to coincide with what I experienced as far as the rudeness it wasn’t that serious for such low pay but bottom line the customer service needs a lot of work the lady seems very angry maybe it was a bad day for her but then again maybe not since another user reported the same rude energy that I received
By user
Response from Madai· Sep 16, 2026
This review is materially misleading. Your account was not terminated because you contacted support, because you disagreed with our explanation, or because you said you would leave a negative review. Customers are absolutely free to leave reviews, including negative ones. Your account was terminated because our systems identified repeated activity that violated our Terms of Service and the integrity requirements governing survey participation. The suggestion that you were simply an innocent user repeatedly receiving different surveys is not consistent with the activity recorded on your account. This was not a customer service dispute and it was not a “system glitch”. It was an abuse case. We will not disclose publicly the technical signals, fraud controls, account data or partner information used to detect this type of activity, for obvious security reasons. However, all relevant records and evidence connected with this account have been preserved. Where appropriate, we will provide the information and evidence in our possession to Trustpilot, our survey partners, payment providers and the relevant authorities. We fully stand behind the decision taken on this account and are prepared to substantiate it through the appropriate channels. The decision was not based on an opinion expressed by a support agent and it was not made because you threatened to post a review. In fact, after being informed that your activity was under review, you repeatedly attempted to present the issue as a failure of our platform and used the prospect of a negative review as pressure on support. That does not change the underlying account activity. We take manipulation of survey systems extremely seriously. Fraudulent, duplicated or artificially generated survey participation damages our survey partners, our clients and, above all, legitimate users who follow the rules. Your account will therefore remain permanently closed. You are entitled to your opinion about our customer service. You are not entitled to misrepresent the reason your account was terminated. Madai Support