Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About maantaoutdoor.com
Welcome to Maanta, your one-stop shop for premium shade sails! We're passionate about creating beautiful and functional outdoor oases, and our handcrafted Italian-made sails are the perfect way to achieve that.More than just shade providers, we're a dedicated crew committed to exceeding your expectations. Our team of experts pours their love for design and quality into every Maanta sail, ensuring you get a product that's both visually stunning and built to last.What makes Maanta sails different?Unmatched Quality: We use only the finest UV-resistant fabrics, so you can enjoy lasting protection and years of comfortable shade.Breathable Comfort: Our unique designs allow for air circulation, preventing heat build-up and ensuring a pleasant outdoor experience.Endless Style Options: With a wide variety of colors, shapes, and sizes, we have the perfect sail to complement any space.Customizable Solutions: Need a unique shade solution? No problem! Our customizable options allow you to create a sail that's perfect for your specific needs.Maanta shade sails are more than just shade. They're an elegant and functional extension of your outdoor living space, ideal for patios, gardens, pools, playgrounds, and more. Enhance the aesthetics of your property and create a cool, inviting atmosphere for entertaining, relaxing, or simply enjoying the fresh air.
maantaoutdoor.com (maantaoutdoor.com) has 35 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
We have had our shade sail for about a month, and it has been an extremely frustrating and underwhelming experience. Although the product appears to be well made, I wish we had not made this purchase.
The key issues:
* The measurement and design process is largely self-driven, with no assistance from Maanta.
* There seems to be no salesforce or technical personnel in the US, which makes installation a DIY process as well.
* Installation documentation is unclear and outdated.
* When issues (inevitably arise), Maanta customer support is not responsive. We are still waiting a response on a non-operational piece of equipment, which will require either a refund or the entire sale to be recut.
Save your time and money, and look elsewhere for shade solutions.
By KLF
Response from maantaoutdoor.com· Aug 25, 2026
Thank you for your feedback. We are truly sorry to hear about your frustration.
As an e-commerce company with our production and headquarters based in Italy, we strive to support our customers at every stage, both before and after their purchase. While installation is DIY, our team is always available to help guide you through the process.
Regarding your pending request, our policy is to answer every inquiry within 48 hours, and we currently have no unanswered messages in our system. We want to make this right, so please contact us directly and mention this review so we can locate your request immediately and find a solution together
Customer Service - FAIL
I provided the dimension and they proceeded to "adjust" and shrink further then they admitted in an email and now i am stuck with a piece of fabric that is completely useless. They protect themselves from accountability. Their response was we reduce by 12" but during the order process they reduced it 24" and then 5% more. Since i didn't catch their error I'm now on the hook. BAD EXPERIENCE - BAD CUSTOMER SERVICE.
By John
Response from maantaoutdoor.com· Sep 29, 2025
We fully understand your frustration. We are sorry that you had a bad experience and an unusable result.
We have received your review and confirm that our Customer Service team is in contact with you to examine in detail what happened with the sizing and reduction processes. We want to make sure we fully understand the situation and find the best possible solution.
Your feedback is very important to us, and we are committed to providing you with the necessary support.
Overrated Company
To me, this product looks really cheap. It is also very expensive, and it isn't worth the money I paid. I have followed all the instructions and watched plenty of videos to try and make this product look like the nice, elegant pictures you see on the website, but it looks raggedy. No matter how much I try and tighten it, it sags. My custom shade sail can't be returned and I figured it couldn't be, but this product was a disaster, and I am very disappointed. I am not happy at all, and I do not recommend this company or products.
By Ruben M.
Response from maantaoutdoor.com· Sep 2, 2025
We completely understand your frustration and are truly sorry to hear that your experience with our product did not meet your expectations.
We want to clarify that, from our very first contact, we made ourselves available to provide all the necessary assistance for the installation of your shade sail. We sent you several emails asking for photos that would help us understand the issue and offer you a solution, whether it was technical support for installation or, if needed, a replacement.
We are still here for you. If you are willing to give us another chance, we are at your complete disposal to assist you in the best way possible and find a solution.
Poor product, delivery, and customer service!
I've never had quite such bad customer service as I've had from Maanta. I purchased a custom Reef Roll for over ONE THOUSAND DOLLARS from this company and the follow up has been such a joke. They did not reply to any inquires for over a week and when they did just flat out refused to offer a return. The product was badly damaged in transit, as evidenced by photos I sent, and I was unable to mount it. The instructions were also comedically bad to the point where I wanted to scream. And I am an avid DIYer! avoid this company at all costs. You might think you can't get a motorized shade elsewhere but I beg you to find something else.
By JM
Response from maantaoutdoor.com· Dec 3, 2024
Thank you for your feedback. We understand your frustration and want to address your concerns thoroughly.
First, regarding our response time: due to the high volume of inquiries during our sale period, our usual response times have unfortunately been extended to about four days. We sincerely apologize for any inconvenience this may have caused and appreciate your patience.
As for the return policy, we’d like to clarify that custom-made products, such as your Reef Roll, are non-returnable, as clearly stated on our website at the time of purchase. However, we do take reports of damage during transit seriously. As mentioned in our previous emails, we are more than willing to provide replacement parts for the components that were scratched or damaged. This way, you can fully enjoy your product without additional costs.
On the topic of installation, we understand your frustration with the instructions. We’ve made more detailed manuals available on our website and sent you these resources via email. In addition, we offered dedicated support to guide you through the installation process. However, to provide the most effective assistance, we’re still waiting for the requested photos to better understand the specific challenges you’re facing.
While the vast majority of our customers successfully install their motorized shades without issues, we are committed to helping you overcome any difficulties. Please know that our goal is your satisfaction, and we’re here to support you in making the most of your purchase
Terrible customer service
Terrible customer service, they were extremely rude when I was asking about shipping as well as a Black Friday discount that was offered literally one day after my order. Also, the product was low quality. I have sent 4 emails asking for a return shipping label so I can return my product, and they are ignoring all my emails. Mario Z who is their customer service rep actually stated in an email "I really do not see a reason to complain". You trust these guys with giving you any after service on their product?
By Rengan R.
Response from maantaoutdoor.com· Dec 3, 2024
Thank you for your feedback. We’d like to clarify a few points: your request to receive the product by Thanksgiving was prioritized, and we successfully delivered it a day earlier. Had you placed your order during the Black Friday discount period, as you mentioned, the item would not have arrived on time.
We have responded to your emails and provided return labels as requested. The concern you’ve raised seems to stem from not receiving an additional discount after your purchase, which we couldn't accommodate since your order was completed prior to the already announced promotional period.
We strive to offer the best service possible and regret that this experience didn’t meet your expectations.
A very poor experience
A very poor experience
The order was not even close to the measurements supplied to Maanta. I contacted Maanta and they responded telling me that "The fabric is 4 3/8 inch narrower than the overall width of the structure." They have yet to respond to my emails for credit. One panel ordered was supposed to be 80" wide and arrived 60" wide. An extremely poor experience.
By AKRMAR
Response from maantaoutdoor.com· Nov 20, 2024
Thank you for your feedback. We understand your concerns and would like to clarify.
As mentioned in our email response, the fabric is indeed 4 3/8 inches narrower than the total width of the structure. This detail is clearly stated in the section where you entered the measurements for your drop awning.
Regarding the panel you mentioned as being 60 inches wide, we can confirm that this is not accurate. The fabric is 74 inches wide and consists of two pieces, each 60 inches tall. Simply unrolling the fabric and installing the awning will show that everything is as it should be.
If you encounter any further issues or need assistance during installation, we are happy to help.
Terrible experience
Terrible experience. We ordered 6 shades for a parklet that we built a client on 6/26, we received 6 of 5 units on 7/5. Despite lots of communication with Maanta, we still don't have our 6th shade. They don't actually have stateside support, so talking to somehow has a limited window where we are awake and their phone is staffed. Their customer service while responsive, is defensive and unhelpful. We still haven't received our product and they act they are doing us a favor to look into it. They have created timelines, which they then miss.
The product is also terrible. They can make custom widths, by adding pieces of extrusion the length of their box together up to your desired size. Each joint has a splice of another extrusion, these just float inside the outside extrusion, so if you move the assembly out of horizontal, all the splices slide to the low end (which can only be adjusted by taking it apart again. Given that to install these you have to put them at an angle, all the splices end up at one end. The joints without the splice arent strong enough, and they bend under tension. We had to take them down, take them back apart, and silicone all the splices in place before re-assembling, and re-installing. We ordered these with both the hook hold downs, and the wire guides, and neither method is satisfactory. Our use is in a mildly windy environment, and the weighted bars are at head height for a seated customer. The weighted bars with hooks moved around so much we didn't feel like we could risk leaving them down without the wind blowing them free, and this heavy metal bar either blowing into the street and hitting a car, or smacking someone inside the parklet in the face. We tried the wire guides. These are designed so that the bottom bar rides up and down on a cable. The nuts on the top hardware dont align with the mounts on the bottom bar, so they cant be installed vertically, they need slack, or else they wont go all they way up. This leaves them loose and unsightly. The cables fasten into 1/2" square steel blocks with a simple set screw, which will definitely fail The anchors in the metal bar are held in with tiny screws that thread into 1/8" vinyl piping in the vinyl shade itself, again, totally unacceptable to hold the ejointtogtehr. These are tragically conceived details that will blow apart and lead to someone getting hurt. There are more details that dont work. Ultimately we decided with our client to simply screw the bottom bars down to the wall so that they don't become projectiles and kill someone. We are looking for another solution and these will be thrown out. A supreme waste of time and money, absolute garbage product and company.
By conor S.
Response from maantaoutdoor.com· Aug 14, 2024
We are really sorry that your experience was that bad with our company and we understand your frustration. We are an Italian company, our customer service is available until 18:00 UCT+1 (12:00 for UCT-5 or eastern time zone) and 3 times a week until 22:00 UCT+1 (18:00 for UCT-5 or eastern time zone) with US dedicated personnel. We are currently looking for solutions that can guarantee a 5 days a week active service until 18:00 for UCT-5 or eastern time zone.
We rely on UPS for our delivery service and, although they are a leader in the field, mistakes can happen. Due to their policies we had to wait for them to find the lost package before we could do anything, since it took them long enough, we decided to ship you the new roller shade without waiting for their final response. We manage to produce it and deliver it from Italy to the USA in 4 days
We do not even try to hide the fact that the roller blinds come in pieces, it is an information clearly stated and shown on our website. We also state in the instruction manual that the joints must be tightened even to the point of bending the roller a bit so the splice can do its job and stay in place, there was no need at all to use silicon or any other adhesive substance.
We provided you with a wire guides system as you asked since you noticed you chose the wrong product, as you can see our system is designed to be adapted and every piece can be replaced in case of need just by contacting us.
The nuts on the roller do align with the mounts on the bottom bar if correctly installed, their goal is to be installed vertically, you can do it by adjusting the mount on the roller or correctly placing the bottom brackets. When the installation is not ideal we suggest leaving a bit of slack on the cables to help reduce the friction between wires and weight bar.
Every piece and joint and even the square steel block with the screw is carefully designed to be effective and keep everything in place, they do not fail if correctly installed or if not under strong winds. Our roller blinds are not designed to offer strong wind protection, they offer sun/heat and rain protection.
We think you needed a product not with simple hooks or wire guides, but a roller blind with a full window enclosure that we do not produce (yet) and we are sorry it was not clear to you that our roller blinds would not meet your specific needs.
We are going to use your feedback to update our website by giving our potential customers even more information hoping that they would read them or contact us in case of doubt.
