ThepoolfactoryReviews of thepoolfactory.com

First and foremost, customer service is very good about answering and responding. Unfortunately the directions for my pool was horrid. So at no fault to them the building experience was extremely difficult. They would have to be in depth trained on every pool supplier and what each one recommends/wants. It is a good quality product that looks very good, but I have spent so much extra money just because I had to redo and fix stuff along the way that was not explained at all. Probably at about the same amount to have a company put it in at this point. Super unhappy about that

We had a great experience buying our pool from The Pool Factory. The website made it easy to compare different pools and find one that fit our budget and backyard. The ordering process was simple, and whenever we had questions, customer service was helpful and easy to reach. The pool arrived on time and everything was delivered as expected. Overall, we're very happy with our purchase and would recommend The Pool Factory to anyone looking for an above ground pool. Good prices, helpful service, and a quality product.

Pool factory parts are weak and break. Pool collapsed in. So dangerous. I fell and was hurt. Find any other company.

Stay away at all costs. Go to a reliable company who has many years of experience. The pool was supposed to be delivered on Monday the 7th. I had my sister at my home to take possession. My husband was rushed into the hospital by rescue on Sunday with a fever of 103.8 he had collapsed on the bathroom floor. He got diagnosed with a very rare form of cancer. I received a text on Wednesday from the delivery company who stated they would be delivering it that day. I work and I had no one to receive the pool. I called the pool factory and explained the situation and he was the nastiest person I have ever death with. He had zero compassion for what I was going through. He now has charged my credit card 1349.00 for the pool being returned to them. He had no regard for my situation. I never seen the pool it was never delivered when it was supposed to be. There are plenty of reputable pool places go elsewhere.