M1Reviews of m1.com

Their customer service process is terrible. It is close to impossible to speak to a human. For a large brokerage with Billions under its management, one would hope it has a responsive customer service system. I have been trying to resolve a simple issue since June 25th. I have emailed, called, used their less-than-helpful chat system, and used their AI advice without any success thus far. Even their associate on the chat, which shows as being active on the platform, refuses to respond to my query. This is very disappointing. I can't imagine having a true emergent concern.

I had higher expectations for M1 based on my experience, but the withdrawal delays and issues made it less satisfactory, I will keep say it loud and clear, Bitci Stack Asset investment platform is the only investment platform that has paid me without fees or delay.

Always have problems with my app and can never keep the same password for more then a few weeks.They never answer the phone,can never access the online account.They are rude in the office been a member over a year still call me by the wrong name. Make you set and wait while they do the fingernails. Place is a joke in ionia.

I initiated a rebalance on Sunday. It should've been completed at market open on Monday, according to M1. I emailed support Monday afternoon asking why it wasn't completed. M1 claims to respond within one business day. By Wednesday afternoon I still hadn't gotten a response and the rebalance was still pending. I've now initiated a transfer of my M1 account to Fidelity Investments.

Have written them 3 times and never gotten any response through their system other than a generic confirmation. I had my account liquidated, but still somehow managed to earn dividends on an investment. How can I earn dividends when everything was, supposedly, sold? Then during the same liquidation process, because I changed banks, they wanted a whole lot of documentation. Mind you, they were able to transfer a small amount (which I used as a test) into the new account, but not the full liquidation. Interesting, right? So I ended up contacting BOA, who surprised me in their speed and efficiency so props to them, who got me a letter stating when the account was opened and closed and that managed to placate M1 so I was able to liquidate. Now, about a week after liquidating and getting all my money out, I somehow ended up with another dividend payment. Yes, more money for me, HOWEVER, if the investments were sold and funds liquidated and transferred into my account so that NOTHING was in the account, how is that possible? Sounds questionable, right? I emailed them each time the dividend thing happened and got no response. I also asked how to deactivate the account. Surprise, no response. I don't recommend them to anyone. And for all those praising them for "long-term investments", curious to see in 10+ years how easy it is -- or isn't -- to actually get your money out.

They liquidated my holdings when I transferred my account without my authorization, which inadvertently lost me thousands. I followed up several times and they chose to ignore the issue, hoping it would go away. This is still ongoing. Their software is also super buggy, which makes adjusting pies super annoying sometimes. But the pie-based stock concept is a really good idea and should be more widely adopted.

- Would be nice to be able to buy any company irregardless of volume trade. - Should give investors more access to buy more OTC and foreign stocks. - Need to allow investors to search stocks and ETF's by country/region - Should provide financial statements to user's and allow them to customize charts (Comparing stock price to past earnings, P/FCF, etc) - Get rid of the trade windows or get rid of the minimum balance in an account to trade in either morning/afternoon if you're paying for M1 plus. At least look at total balance.

I am trying to get an honest, straight answer as to why a security that I have been buying for 2 years (TELL), suddenly does not meet M1's standard for their platform. All that I receive are canned, scripted answers. I have even had a customer service rep call me and explain that there is a link they will send me for a deeper explanation but, the information was never sent to me. I'm still waiting for a logical response.